Senior Systems Support Engineer

About Us

Were a small, highly responsive IT consulting company that operates like a traditional MSP—but with a different philosophy.

We bill for our expertise, not product sales. We dont resell hardware or software, and we dont push unnecessary products or services. Instead, we focus on solving real problems, advocating for our clients, and giving them confidence in their technology decisions.

Our clients trust us because we put their interests first. Whether that means coordinating vendors, challenging recommendations that dont make sense, or finding a better solution, our job is to be their trusted technology advisor—not another sales organization.

Our approach is white-glove, not bargain-bin. We move quickly, think critically, communicate exceptionally well, and always put the user experience first. We take pride in making technology feel effortless for our clients, whether were assisting an executive, a new employee, or an entire organization.

The Opportunity

Were growing and looking for experienced systems support professionals who combine broad technical expertise with exceptional client service.

This role is ideal for someone who is a little overqualified for a traditional IT support role—someone who genuinely enjoys helping people, thrives with autonomy, takes ownership of problems until theyre fully resolved, and collaborates when appropriate without relying on constant escalation.

Youll provide white-glove support to everyone from front-line staff to directors, executives, and C-suite leadership. Youll own issues from beginning to end, build trusted client relationships, and become the person clients know they can count on when technology matters.

If your favorite part of IT is helping people while solving challenging technical problems—and you enjoy the variety that comes from supporting multiple organizations—wed love to meet you.

What Youll Do

• Provide responsive, white-glove technical support to C-suite executives, senior leaders, directors, managers, and end users.
• Own technical issues from first contact through complete resolution.
• Build trusted relationships by communicating proactively and keeping clients informed.
• Administer Microsoft 365, Exchange Online, Entra , and user lifecycle activities.
• Provision and deprovision users, licenses, permissions, shared mailboxes, Microsoft 365 Groups, and distribution lists.
• Manage MFA, Conditional Access, and identity-related security.
• Deploy, configure, administer, and support Windows endpoints and Microsoft 365 environments.
• Troubleshoot networking issues including DNS, DHCP, VPN, Wi-Fi, VLANs, and firewall fundamentals.
• Support printers, scanners, and multifunction devices.
• Use remote monitoring and management tools to proactively identify and resolve issues.
• Participate in Microsoft 365 migrations, technology upgrades, and infrastructure improvements.
• Perform root-cause analysis instead of implementing temporary fixes.
• Document work clearly so teammates and clients benefit from your knowledge.
• Occasionally assist after hours during planned maintenance, projects, or critical outages.

What Were Looking For

We care far more about demonstrated experience, judgment, communication, and ownership than certifications.

The ideal candidate has strong hands-on experience with most of the following:

• Microsoft 365
• Exchange Online
• Active Directory
• Group Policy
• Windows Server
• Remote Monitoring and Management (RMM) platforms
• Microsoft 365 Security
• Conditional Access
• Identity and Access Management
• Power Shell
• Share Point
• Microsoft Teams
• Hardware troubleshooting
• Printer and MFP troubleshooting
• DNS
• DHCP
• VPNs
• Firewalls

White-Glove Support Expectations

This is a highly client-facing position.

You should be comfortable supporting everyone from front-line employees to directors, executives, and C-suite leadership with the same professionalism and attention to detail.

• Communicate confidently with executives and business leaders.
• Explain technical issues clearly to non-technical users.
• Stay calm, patient, and professional during high-pressure situations.
• Keep clients informed without being asked.
• Balance technical excellence with responsiveness and empathy.
• Exercise sound judgment and maintain…