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Director of Multi-Brand Call Center Operations
Job in
Bedford, Tarrant County, Texas, 76022, USA
Listed on 2026-08-27
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-27
Job specializations:
-
Management
Operations Management, AI Business & Operations
Job Description & How to Apply Below
Unleashed Brands is seeking a Director of Call Center Operations to lead multi-brand contact center performance across internal teams and outsourced partners. You will set performance expectations, drive improvements, and align processes with branding needs while managing costs and vendor relationships.
The role requires 10+ years in call center leadership, strong analytics, and experience scaling AI-enabled tools and modern contact center tech.
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