Service Writer

The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide.

Horizon operates 90 of those sales centers across the US and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team! Here’s a few…Excellent Benefits:
Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) – offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team:
Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are met…which is often the case. Join us and you’ll join a “winning team.”Career Opportunities:
Looking for a career – not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning – locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement.

At Horizon, the sky is the limit.

So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.#HDIS1

Location:

Horizon Bedford, TX - H222; 3717 Commerce Pl, Bedford, Texas - 76021.Pay:
Starting $22-$25 / hour, and up to $2,500 through our performance bonuses in the summer.

Work Hours:

Monday-Friday 7am-4pm and some Saturdays The Job:

The Equipment Parts Customer Service Representative provides guidance on replacement parts, maintenance and repair of Outdoor Power Equipment, to help our customers keep critical machines running and ensure they can complete their landscape jobs. They demonstrate exceptional customer service and proactive communication, and always radiate a positive attitude.

Responsibilities:

Eagerly greets walk-in and phone customers, listens to understand their equipment needs and challenges, and recommends courses of action.

Drives the entire parts and service sale from visual assessment of the equipment, to preparing estimates and receiving authorization, to communicating diagnosis and service status updates, to completing payment transactions and helping customers load materials they have purchased.

Treats customers as business partners, by recommending replacement parts and preventative maintenance to keep their equipment operating efficiently, and informing and assisting them with financing opportunities.

Handles customer equipment issues with urgency by preparing service orders and ordering parts prior to diagnosis, if possible.

Makes periodic parts sales calls with Business Development Representatives (BDRs), to establish relationships with large landscaping companies who have mechanics on staff.

Communicates daily with Equipment Service Tech and Sales Center Manager regarding the Service Center schedule, work to be performed, parts to be ordered, and status updates to customers.

Maintains all parts and service paperwork, including estimates, warranty claims, customer authorizations, service orders, logs for work performed, and equipment registrations for warranty purposes.

Responsibly manages parts inventory by monitoring and controlling stockouts, minimizing excess inventory, and maintaining clean, well-organized, well-stocked parts displays that meet customer demand.

Performs other duties as assigned.

Requ…