Retail Sales Associate

Compensation

$10.00 to $14.00 per hour. Employees can earn up to 8% commission on transactions, potentially $2.00 per hour in addition to hourly rate.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9 AM to 6 PM; many closed on Sundays.
• Earned Wage Access
  * program available to all employees from the second day of employment; up to 50% of earned wages withdrawn up to seven times per payroll cycle.
• Unlimited commission opportunity above hourly base rate.
• Paid vacation: one week after 6 months, one additional week after 1 year, two weeks after each subsequent anniversary (up to 120 hours after 5 years).
• Paid sick/personal time: 8 hours after 6 months, 16 hours each anniversary (up to 24 hours after 5 years).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2 000 per year for full‑time employees meeting program requirements.
• Access to over 10 000 discounts from more than 1 000 partner companies.
• Auto‑enrollment in First Cash 401(k) program after six months.
• Access to First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a professional manner to process sales, loans, and other transactions, handling a wide variety of merchandise including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to build rapport and recommend appropriate financial solutions.
• Performs non‑management open and close procedures.
• Keeps the sales floor clean, stocked, and displays merchandise.
• Performs sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in compliance with established policies and regulations.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Completes other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform tasks requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
• Proficiency with firearms and ability to become firearms certified.
• May be asked to assist customers outside the building or retrieve products from storage areas.
• Minimum age 18 years.
• High school diploma, GED, or equivalent experience.
• Strong desire to work with customers, be team‑oriented, and serve others.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Ability to work multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Candidates who are bilingual are encouraged to apply.

The commission incentive plan is proprietary to First Cash. Pawnbrokers may earn between 2 % and 8 % commission based on the gross profit of their personal performance. Further details are provided during the interview process.

• Employee agreement to a binding arbitration agreement to resolve disputes.
• Pay rates will not be below applicable local minimum wage requirements.
• Earned Wage Access is a service provided by Net Spend; signup is required; restrictions and fees apply.
• First Cash 401(k) program available to all employees 21 years of age (or older).
• Maximum base pay rate is derived from the applicant’s previous experience and skill set applicable to the specific position needing to be filled.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.