Inside Sales Specialist Job Bedford area,Texas USA,Sales

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Inside Sales Specialist/ Call Center Rep.

Location:

Bedford, Texas - This position is onsite

Pay:
Around $55,000 - $78,000 annually
$15.00 per hour + uncapped commission
$500-$800 commission biweekly if you're doing your job
(not a hard sale, people are calling to activate electricity)
Top reps making $1,400-$1,600 a pay period in commission paid (2x monthly 15th, and EOM)

Type:
Contract to hire

Schedule:

Must be flexible during department hours M-Sat, 8:00 AM to 6:00 PM
All new associates will work on Saturdays
In coming months department hours will be extended: M-Sat, 7:00 AM to 9:00 PM

Training schedule: M-F, 9:00 AM to 5:00 PM (30 minute lunch) for approximately (2) weeks, hours may not reach full-time during training

Career outlook:
Uncapped commissions! Company is growing and there will be room to grow with incoming new lines of business. Benefits + 401k with match.

Job description:

Handle Inbound and Outbound Calls: Manage approximately 30-35 daily inbound calls from individuals moving homes, switching electricity services, or seeking customer support. Calls typically last 12-15 minutes, with more time required for in-depth product discussions. You'll also return missed calls and handle follow-ups.
Sales & Customer Service Blend: Engage both sales and customer service conversations- this role is not purely sales. You'll listen to customer needs, explain available electricity plans, and help them choose the best option for their home.
Future-Focused Outbound Calling: While outbound call volume is currently limited to follow-ups and return calls, future responsibilities will include cold calling using an auto-dialer system.
Drive Growth with Every Call: Use proven closing techniques to overcome objections and convert leads. Share customer insights and feedback to help shape product offerings and improve team performance.
Grow with a High-Energy Team: Join a high-growth, entrepreneurial company where your input matters. We value open communication, innovation, and team morale- your success helps drive ours.

Nice to have:

Experience upgrading services such as cable, cellular services
Sales experience that is not door-to-door sales or solar
Inside sales
Energy experience (not solar)

Requirements:

Must have call center background
Must have high attention to detail, correct disclosures are important
Must have math skills:
Converting decimals, basic math to explain credits/plans and explain to customers with tools and calculators
Excels in a fast-paced environment with excellent written and verbal communication skills
MS Office proficient (Excel, Word)
Employer will perform testing
Ability to navigate CRMs, and web-based tools
No cellphone at the desk policy based on client contracts
Background checks required
High school diploma or equivalent required

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