Hospitality Coordinator Austin

Alive and Well – Full-Time Hospitality Coordinator Job Description

Reports To:

Assistant General Manager and General Manager

Alive and Well is a wellness sanctuary dedicated to helping individuals transform their health through integrative, innovative, and personalized care. We exist to empower people to live healthier, more vibrant lives by delivering cutting-edge services, compassionate hospitality, and a whole-person approach to wellness.

• Service in Our Heart:
  We approach every guest and team member with genuine care and selfless intent.
• Curious:
  We seek to understand - continually growing in knowledge and awareness to better serve others.
• Humble:
  We lead with openness and love, setting aside ego in pursuit of what’s best for the whole.
• Collaborative:
  We recognize the power of connection and rely on one another to fulfill our shared purpose.

Our core values aren’t just words on a wall; they shape how we show up for our guests, team, and community every day.

The Hospitality Coordinator serves as the welcoming face and central hub of the Alive and Well guest experience, ensuring every visitor feels cared for from the moment they walk in the door. This role is responsible for providing exceptional hospitality, coordinating appointments and services, and supporting daily operations across all areas of the wellness center. The ideal candidate thrives in a fast‑paced, people‑focused environment, enjoys being part of a collaborative team, and embodies Alive and Well’s mission and values in every interaction.

• Serve as the first point of contact for guests – greeting warmly, checking in/checking out, and ensuring a seamless experience.
• Answer inquiries and schedule appointments via phone, email, and in‑person.
• Share Alive and Well offerings with guests in an informed and inspiring way.
• Support service providers (e.g., functional medicine practitioners, massage therapists, nurses, acupuncturists) to ensure smooth operations.
• Assist with all guests upon arrival or inquiry.
• Promote and facilitate additional enhancements, boosts, and services to elevate guest wellness experiences.
• Help maintain the facility’s appearance, including locker rooms, lounges, laundry and common area upkeep.
• Manage opening and closing procedures.
• Coordinate across departments to ensure consistent service excellence.

• 2+ years of hospitality or customer service experience (wellness or spa setting preferred).
• Naturally warm, friendly, and service‑oriented with strong interpersonal skills.
• Demonstrates professionalism, reliability, and the ability to multitask effectively.
• Flexible, adaptable, and able to thrive in a dynamic environment.
• Comfortable learning and using software (Mind Body experience a plus).
• Strong communication skills – in‑person, written, and over the phone.
• A collaborative team player with a positive, can‑do attitude.

• Wednesday through Sunday.
• Employee is expected to arrive on time.
• Absences or shift changes must be communicated with the Assistant General Manager at least 3 weeks in advance.
• In the event of illness, Employee must notify management at least 3 hours before shift start time.
• Employee is responsible for attempting to arrange coverage; if unsuccessful, management will assist in resolving scheduling.

Software and Equipment:
Deputy, ADP, Mindbody, Cerbo, Slack, Canva, Google Drive, Microsoft Suite, earpiece and walkie, Desktop.

• Guest Experience – over the phone, via email, Mindbody, and in person.
• Friendly, warm, and hospitable with our guests. Offer them a kind, caring and compassionate arrival to set the tone for their experience.
• Greet our guests immediately upon arrival with your authentic smile and care for their well‑being.
• Demonstrate patience and flexibility to help. This allows for our guest experience to be a high‑quality experience.
• Share what Alive and Well offers with our curious guests.
• Make enhancement suggestions on all scheduled appointments.
• Offer intuitive and memorable experiences for the guests.
• Coordinate all services and holistic therapies on behalf of the guest in a friendly and hospitable manner.
• Demons…