Senior Enterprise Monitoring Analyst - (VA ESOM - Mid Shift M-TH

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Senior Enterprise Monitoring Analyst to support the VA ESOM contracr.

Onsite - Austin Information Technology Center (Austin, TX)

The salary for this position is between $130-$147K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Provide support to enhance Event Management (EM) capabilities. Provide  eyes on glass  monitoring, via continuous dashboard monitoring, in-depth alert analysis, and early detection capabilities.
• Notify system owners of issues detected by monitoring tools to maintain optimal system health, typically within 15 minutes.
• Provide recommendations to improve the current VA monitoring environment via approved continuous improvement channels.
• Assist in refining the monitoring processes and ensuring the robustness of the VA's application infrastructure.
• Provide application performance monitoring to ensure that bedrock and critical applications, services, and technology systems meet established expectations for optimized performance, availability, and a consistent end-user experience.
• Provide industry expertise and troubleshooting knowledge transfer for the use of monitoring tools to provide early detection of IT infrastructure or application performance issues.
• Provide knowledge to helpdesk staff and Information Technology Specialist (ITS) staff on the use of monitoring diagnostic tools to pinpoint production issues.
• Recommend policies and procedures in response to incidents and alerts.

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
• 10 years of relevant Experience
• 8 years of additional relevant experience may be substituted for education
• Experience monitoring and analyzing application performance, desktop performance, and availability monitoring/reporting using available tools such as, but not limited to Dynatrace, Solar Winds and Service Now.
• Ability to serve as a subject matter expert (SMEs) for application performance monitoring tools (as mentioned above) for new and onboarded applications, services, and provide onboard presentations during routine health checks.

• Experience performing application or infrastructure real-time monitoring in a large-scale enterprise environment.
• Well versed in Dynatrace and or Solarwinds.
• Well developed IT problem solving ability.
• Ability to efficiently and effectively communicate IT problems and impacts to a large group of stakeholders.

• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated :
  • If you do not currently meet the  outlined, you must be willing and able to update your current forms of  a timely manner to complete the suitability process successfully.

• The Company
• We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions.
  
  We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
• We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
• Industry Recognition:
  Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing;
  Washington Business Journal:
  Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
• Culture | Northern Virginia Technology Council Tech 100 Honoree;
  Virginia Best Place to Work;
  Washington Business Journal:
  Best Places to Work, Corporate Diversity Index Winner
  - Mid-Size Companies, Companies Owned by People of Color;
  Department of Labor's Hire Vets for our work helping veterans transition; SECAF Award of Excellence finalist;
  Victory Military Friendly Brand;
  Virginia Values Veterans (V3);
  Cystic Fibrosis Foundation Corporate Breath Award
• Benefits:
  We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees
  - Every…