Supervisor, Locator

Position

Description:

Lyte Fiber, LLC (“Lyte”) is seeking an experienced telecommunications operations leader to fill the role of Locate Supervisor. Lyte is a private equity backed fiber broadband start-up with ambitious plans to scale and expand its FTTH, SMB and MDU business lines across multiple regions. The Locate Supervisor will be joining an experienced team that brings decades of fiber broadband, infrastructure and technology experience with a proven track record of building and growing highly successful businesses.

The Locate Supervisor will have several years of experience in utility locating or a related field, with some supervisory or lead experience. The Locate Supervisor is responsible for developing a team of locators that identify and mark Lyte Fiber’s underground utilities to prevent damage during excavation projects. This role involves the oversight and coordination of the work of the locators, ensuring accurate and timely completion of locate requests before construction activities begin.

The supervisor will also be responsible for performing locate requests as needed and responsible for investigating all damage to Lyte Fiber’s utilities. The position requires strong leadership and organizational skills to oversee full-time employees. This individual should feel comfortable working in a fast-paced environment committed to ensuring that Lyte provides exceptional experience to both the communities we work in and the service we provide to a rapidly growing customer base.

Duties and Responsibilities:

Achieve Lyte Fiber’s annual construction goals for passings built on time and on budget.

Assist in developing and implementing training programs to ensure team members are skilled and knowledgeable to ensure Lyte’s quality standards are met and  proficient with the State’s 811 locate system including the county and city utility ticketing systems.

Conduct quality control and routine audits to ensure the team’s locates are accurate.

Recommend and implement damage prevention procedures and systems to ensure Lyte Fiber’s plant is free of any potential hazards or disruptions.

Ensure compliance with all locate ticket requests within the designated time frames for both standard and emergency locates

Developing reports on locate response times and the accuracy of locates performed, ensuring compliance with company standards and regulatory requirements.

Ensure all utility locates comply with industry standards, safety regulations, and community and company policies.

Implement quality control measures to maintain the highest standards of network reliability and performance.

Ensure Lyte Fiber’s locates and emergency/on-call locates complete during regular, after and holiday hours as necessary to meet customer needs.

Investigate and document damages to underground infrastructure, determining responsibility and coordinating with leadership for claims.

Develop relationships with other utility stakeholders in the market.

Lead and supervise all aspects of the market, including but not limited to: hiring, coaching, counseling, developing, creating positive teamwork and ensuring a rewarding work environment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

About Lyte Fiber Established in 2023 and headquartered in Houston, TX, Lyte Fiber, LLC (“Lyte”) is dedicated to bringing Founded in 2023 in Houston, Texas, Lyte Fiber is dedicated to providing the fastest and most reliable home and business fiber optic internet to communities across Texas and beyond. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans passionate about offering a best-in-class customer experience, building a great workplace, and connecting Texas communities.

As part of its commitment to each community it serves, Lyte pledges a 1 percent giveback to local charities and causes annually. For more information, visit  Fiber, LLC is an…