Marketing & Business Development Manager – Ballroom
We are seeking a professional with a passion in hospitality who is ready to face challenges and grow with a solid team. We are looking for someone who is not only strong in operations, but also has business instinct, the ability to build relationships, and a commitment to bring our ballroom to a higher level. This position requires the ability to achieve revenue targets, increase occupancy, and ensure customer satisfaction is maintained.
This is an opportunity for those who want to grow, contribute meaningfully, and create measurable impact.
Key responsibilities
Oversee daily ballroom operations and ensure all comply with SOP and service standards
Supervise Guest Service team, event staff, technicians, and maintenance
Ensure excellent guest experience at all touchpoints
Monitor operational performance, service quality, and reporting
Lead sales, business development, and strategic partnerships to expand network and increase revenue
Manage manpower, productivity, operational cost, and venue resources effectively
Ensure revenue targets, guest visits, customer satisfaction, and operational KPIs are achieved
Handle customer escalations, operational issues, and strategic decision-making
Analyze venue performance and develop strategies to improve revenue, efficiency, and customer experience
Maintain professional relationships with Mall/Building Management and external parties
About you
Minimum S1 in Hospitality Management, Business Administration, or related field
Minimum 4 years' experience in hotel/property operations, with a minimum of 2 years in a supervisory/managerial position
Experience as Assistant Hotel Manager or Operations Manager preferred
Understanding of daily operations, client experience, service standards, and team supervision
Hands-on leadership with a strong execution mindset
Proactive, adaptive, responsible, and able to work in a fast-paced hospitality environment
Strong problem-solving and practical decision-making ability
Strong communication and team management skills
Comfortable working with targets, operational reports, and performance improvement
Network in EO, WO, communities, and corporate sectors
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