Student Account Specialist II

life insurance, vacation time, sick time, tuition reimbursement, 403(b), retirement plan

Harford Community College (HCC) has been a vital part of Harford County since 1957. As a mid-sized, comprehensive institution, we're committed to delivering high-quality education and cultural enrichment to our community. Our mission is to provide relevant, accessible education and training that connects individuals to opportunities in an ever-evolving world. As an Achieving the Dream institution, HCC is part of a national network dedicated to enhancing student success in community colleges.

To learn more about our vision and values, visit our website
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Harford Community College is committed to the principles of affirmative action and equal employment opportunity. It is the policy of Harford Community College not to discriminate against applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law with regard to any employment practices.

HCC is an EEO and ADA / ADAA employer, including disability and protected veteran status.

Excellent benefits package, including 2 weeks paid college break, 15 days of sick leave, and 15 days paid vacation leave. Eligible for health, vision and dental benefits, flexible spending accounts, identity theft plan, and legal benefit plan. Receive paid basic life & long-term disability insurance; employee paid supplemental life insurance available. Participation is required in the mandatory retirement plan & two optional retirement plans are available (403b with match after 1 year & 457b).

Receive paid basic life & long-term disability insurance. Tuition waiver for HCC classes and tuition reimbursement are also available!

The purpose of the Student Account Specialist II is to support the Accounts Receivable function by servicing student and non-student accounts. This is accomplished by establishing and managing the billing accounts of children at the College's Early Learning Center; running the weekly automated refund process for the College to refund all student and non-student accounts, including refunds for financial aid and any other account adjustments;

working in a front-line position to assist students, parents, and other outside customers to make payments on their accounts, resolve account issues, answering inquiries, and provide documentation; collecting non-student delinquent payments by contacting past due accounts.

This is a non-exempt staff position.

Employees of Harford Community College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia; non-residents are expected to relocate to meet this requirement.

Applicants must be currently authorized to work in the United States, as the College does not offer Visa sponsorship for this position

None specified.

Minimum of three years of experience in cashiering, financial aid, business, accounting or related field.

• Ability to effectively communicate with students and other members of the public to provide accurate information regarding billing, student account details and refunds
• Ability to troubleshoot and resolve issues related to billing discrepancies and other account inquiries
• Ability to assist students with reviewing their accounts and answer questions related to account holds and account balances
• Familiarity with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Forms, Teams, and Share Point
• Detail oriented, organized, and ability to work independently

• Previous experience working in higher education
• Knowledge of Ellucian Banner

40 - 100%

Monday-Friday 8:30-4:30 with the ability to work 9:30-5:30 as needed.