Samples Order Processor

Overview

Spartan Surfaces is a specialty flooring supplier headquartered in Bel Air, MD. We take a human-centered approach to business, putting people first in everything we do — from our clients and suppliers to our communities, team members, and families.

At Spartan, we believe in great people, great products, great families, great friendships, and great happiness. Whatever you're working on — we've got you covered.

• Location:
  
  10 South Hays Street, Bel Air, MD, 21014, United States
• Base Pay: $21.00 - $23.00 / Year
• Employee Type:
  Full Time Non-Exempt
• Required Degree: NONE
• Manage Others:
  No
• Contact:
  Phone

This role is onsite at our Bel Air, MD headquarters with Monday–Friday availability. After 6 months, hybrid work may be available with manager and team lead approval based on performance and business needs.

• Process incoming sample orders accurately and efficiently using Zoho CRM
• Communicate with colleagues, clients, and vendors via Outlook to manage order flow and resolve inquiries
• Answer inbound phone calls and provide professional, helpful responses to sample-related questions
• Research and track down product, order, and vendor information to resolve discrepancies or fulfill requests
• Monitor order status and follow up proactively to keep things on track
• Maintain accurate records and documentation within Zoho CRM
• Collaborate with teammates and other departments to ensure a smooth sample experience for every client
• Support the team with additional tasks and projects as needed

• Strong attention to detail and commitment to accuracy
• Comfortable working at a desk and across multiple monitors for extended periods
• Proficiency in Microsoft Outlook; experience with Zoho CRM is a plus
• Natural problem solver who enjoys researching and tracking down information
• Clear, professional communication skills via phone and email
• Reliable team player with a collaborative, can-do attitude
• Ability to manage multiple tasks and priorities simultaneously
• Prior experience in an order processing, customer service, or administrative role preferred

• Competitive Pay – We recognize and reward your hard work
• Hybrid Potential – Eligible after 6 months with manager approval
• Paid Time Off – PTO, sick time, and paid holidays
• Full Benefits – Medical, dental, and vision coverage
• 401(k) with Match – Plan for your future
• Company-Paid Coverage – Short-term disability and life insurance
• Additional Benefits – Long-term disability, accident, and critical illness coverage
• Growth Opportunities – Training and advancement within the company
• Team Environment – Supportive, respectful, and down-to-earth culture

Spartan Surfaces is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.