General Manager

Overview

DIVE IN TO A NEW CAREER WITH LESLIE'S:
Leslie's was founded in 1963 and is the largest direct-to-consumer brand in the U.S. pool and spa care industry. We serve residential and professional customers with an extensive, largely exclusive assortment of pool and spa care products. We operate an ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states.

We value the development and growth of our team and strive to create a positive, fun atmosphere where Team Members feel valued and contribute to Leslie’s success.

Oversees the performance of a Leslie’s store to ensure it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and leadership.

Pay: $42,500 - $43,500 base salary. Compensation within range is determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

• Hire only “A” players this year to support the accomplishment of the following objectives:
• Meet or exceed sales budget.
• Meet or exceed EBITDA/SOC goal.
• Meet or exceed labor rate goal.
• Achieve shrink percent of 0.4% or better.
• Meet or Exceed your gross margin budget for the fiscal year.
• Meet or exceed APC goal.
• Drive customer count increase over last year.
• Meet or exceed Mystery Shop goal of 95%.

• Ability to hire “A Players” – sources, selects, and onboards high-potential talent.
• Efficiency – able to produce significant output with minimal wasted effort or supervision.
• Organization & Planning – plans and organizes efficiently.
• Industry knowledge – highly knowledgeable of the business, products and competitors.
• Customer service mindset – focused on providing superior customer service.
• Aggressiveness – highly productive, takes initiative without being abrasive.
• Follow through on commitments – lives up to verbal and written agreements.
• Intelligence – learns quickly and absorbs new information.
• Analytical skills – can structure and interpret qualitative and quantitative data.
• High standards – expects personal and team performance to be the best.
• Attention to detail – avoids slipping important details.
• Proactivity – acts without being told what to do and brings ideas.
• Ability to develop people – coaches others and supports succession planning.
• Honesty/integrity – acts ethically and earns trust.
• Creativity/innovation – generates new and innovative approaches.
• Positive attitude/enthusiasm – maintains a can-do mindset.
• Work ethic – demonstrates willingness to work hard and long hours when needed.
• Communication – clear, articulate, diplomatic communication.
• Teamwork – collaborates with corporate and other divisions.
• Flexibility/adaptability – adjusts to changing priorities.

• Successful completion of all training modules including GMIT and Talent Platform training.
• Ability to achieve placement in the succession program.
• Excellent communication skills and proficiency with computers.

We offer competitive compensation, extensive paid training, comprehensive and flexible benefits, a 401(k) with company match, team member discounts, rewards for top performers, and career advancement opportunities. Leslie’s is committed to diversity and inclusion and values ideas from many viewpoints to build a great team.

#Retail Hiring