Intake Coordinator

Overview

Local Infusion is a venture-backed healthcare company shaping how care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We focus on patient experience, technology, and clinical integration to provide a differentiated care model that lowers costs for patients and improves outcomes. Our patient‑centered design and people‑first culture bring a local feel of community, comfort, and connection back into the patient and provider experience so that all can feel truly supported, every step of the way.

We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians, and make infusion therapy more affordable. Our mission is to transform the infusion care industry because patients deserve better.

• Ownership – take initiative, be accountable and care about the outcome
• Excellence – raise the bar, set an example for colleagues, patients and partners
• Curious & Inquisitive – always seek information, learn and understand
• Find A Way – overcome obstacles, even without a defined road forward
• It’s a Marathon, not a Sprint – persist daily to solve big problems
• Urgent – move quickly with purpose; patients are waiting and our work matters

This full‑time role will be located onsite in Bel Air, MD. The Infusion Guide contributes to the company’s growth through detailed referral and intake coordination and excellent customer and physician service. The role ensures patients receive the highest level of infusion therapy care.

• Handle all aspects of the infusion referral process: obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain necessary documentation and communicate status of their patients
• Communicate referral process and status to patients in a customer‑centric way
• Communicate openly with referring / prescribing providers
• Assist in maintaining medical inventory and office supplies
• Participate in a dedicated 6‑week training plan that helps you succeed

• Passion for patient care and delivery of exceptional patient experiences
• Health care experience required
• Prior experience in infusion is preferred
• Insurance prior authorization experience
• Medical terminology experience
• Overall medical insurance experience
• Ability to quickly grasp new apps
• Experience and strong familiarity with EHR systems

We are a respectful and upbeat team focused on ambition while caring for our own well‑being. We expect you will have time for family, friends, and hobbies.

Full‑time employees receive:

• Salary starting at $25/hr
• Medical, dental, and vision insurance through our employer plan
• Short‑ and long‑term disability coverage
• Matching 401k
• 15 days PTO – we want you to take it!
• Competitive paid parental leave and flexible return‑to‑work policy

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company, more able to achieve our vision.