Customer Service Sales Specialist

Job Title: Sales & Customer Success Associate

Job Type: Full-Time | Hybrid Location: Bel Air, MD Seniority Level: Entry Level / Associate Compensation: Commensurate with experience

Groundswell Networks is a growing telecom and cloud communications company based in Bel Air, MD. We help businesses move away from outdated phone systems and take control of their telecom costs — through cloud phone systems, AI-powered call automation, contact center & IVR solutions, and integrations with the tools our clients already rely on. We're not a big carrier. We're a small team delivering state of the art technology with hands on small business support.

We're looking for a motivated, people-oriented individual to grow with us in a combined sales and customer success role. You'll work directly alongside the owner, getting real hands-on experience with the technology we sell, the clients we serve, and what it takes to run a modern telecom business.

If you're curious about technology, enjoy building relationships, and want a role where you're learning something new every week — this is worth a look.

• Support existing customers through onboarding, day-to-day questions, and account management
• Learn how to configure and present cloud phone systems, VoIP, IVR, and call center software
• Help clients understand and get the most out of AI agent and automated attendant features
• Assist with integrations between our platform and client systems like CRMs and patient management software
• Participate in telecom audits to help clients identify cost savings
• Build lasting relationships with clients across healthcare, professional services, and multi-location businesses
• Reach out to prospective clients, conduct product demos, and follow up to bring in new business

• How VoIP and cloud-hosted phone systems work, end to end
• AI agents, IVR design, and call center software
• How to consult on and sell technology solutions — not just pitch a product
• Integrations with CRMs, EHR platforms, and patient management systems
• Telecom billing, cost analysis, and carrier management

• Strong communicator — comfortable on the phone, over email, and in person
• Tech-curious — you don't need to be an engineer, but you enjoy figuring things out
• Self-starter with a sales mindset and a service-first attitude
• Prior experience in sales, customer service, or technical support is a plus
• Familiarity with CRM tools, cloud phone technology, or telecom is a bonus — not a requirement
• Coachable, dependable, and genuinely interested in growing with a small company

• Learn the business hands-on, directly from the owner
• Work with modern technology — AI, cloud communications, and automation
• Hybrid schedule with real flexibility
• Competitive compensation based on your experience, plus commission potential
• A small team where your contributions are visible and your growth is real