Director-Business Development - Recovery

Director-Business Development - Recovery | Bel Aire Recovery Center | Topeka, Kansas

PURPOSE STATEMENT:
The Director of Business Development (DBD) is responsible for establishing and coordinating all business development and marketing functions for the purpose of assuring facility growth, product/service development, member awareness, communication between facilities and referral sources, quality control, profitability, and operating-cost reduction. The role grows lines of service as defined by management by developing/retaining referrals from physicians and other key non-physician referral sources.

The Director employs creative approaches with well-established methods for growing the facility’s positive reputation among professional referrals locally, regionally, and nationally.

• Develops and implements business development programs in support of facility-wide strategic plans to position the facility with a distinct competitive advantage that would increase revenues and profits.
• Identifies and prioritizes issues of importance, including those priority issues as set by leadership. Collaborates with department leaders and corporate leaders, as needed.
• Communicates instructions, expectations and timelines clearly and concisely.
• Leads a team of highly engaged members through hiring, orienting, performance assessment and management, motivating, training, scheduling and coaching to meet department goals and ensure effective and efficient department operation.
• Maintains productivity levels that are aligned with client census, curtailing unnecessary overtime and/or excessive staff work hours.
• Manages staff scheduling and maintains an updated plan for contingency staffing.
• Maintains accountability expectations for self and staff in all areas of job performance.
• Engages staff in quality and safety basics to ensure sustained, measurable compliance.
• Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff.
• Holds staff accountable for non-compliance and client safety concerns, as well as attendance, following policies, behavior, and adherence to code of conduct.
• Participates in the design and implementation of monthly, seasonal, and annual strategies to enhance census development and evaluate results correspondingly.
• Maintains a schedule of current account information of primary sources including business and industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Reports accounts and contacts weekly to leadership.
• Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets.
• Develops strong relationships with key referral sources. Establishes and sustains a professional rapport with physicians, clinicians, community/professional organizations, commercial insurance companies, public officials, and other health/human services providers. Responds to all business development opportunities.
• Conducts community workshops and seminars and facility tours to educate clients, families, community and other referral sources on programs, services and amenities provided by the facility and provides an opportunity to identify potential referral sources.
• Maintains business development referral/admission records and statistics. Prepares and presents regular reports, identifying trends, additional referral opportunities and obstacles to retention and growth.
• Represents the facility at Chamber of Commerce, civic and professional functions and communicates mission in all outreach interactions. Acts as a liaison between the facility, referral sources and the public to further the goals and positive, professional image of the facility.
• Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
• Builds strong collaborative relationship with admissions/intake to manage leads from referral sources ensuring efficient admissions process for clients.
• Collaborates with facility and division…