Customer Service Representative

Fast-paced CSR role handling customer issues via chat/email, using AI tools to move quicker, solve problems, and keep customers taken care of.

• Minimum 2 years of tenure at current or previous employer (stability required)
• Strong written communication skills
• Computer proficiency (email, chat, order systems)
• Ability to learn quickly and adapt in real time
• Effective problem-solving and decision-making skills
• Team-oriented mindset
• Comfort using and learning AI-powered tools to improve speed and accuracy

• Manage customer interactions primarily through online chat and email
• Process order changes and updates
• Resolve issues such as mis-shipments, lost packages, and order discrepancies
• Answer product-related questions and guide customers to solutions
• Leverage AI tools to draft responses, research solutions, and improve response times
• Collaborate with internal teams to ensure timely and accurate resolutions

• Handle multiple conversations simultaneously with accuracy and speed
• Maintain a high level of professionalism and responsiveness
• Take ownership of issues through resolution
• Use AI tools to increase efficiency without sacrificing accuracy or customer experience

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

• Dental insurance
• Health insurance
• Paid time off

Work Location:

In person