Sr. Applications Engineer, FM&I

Job Summary:

The Senior Applications Engineer serves as the technical authority for flow meter technology and cloud-connected measurement and fluid management solutions. This role operates with a high degree of autonomy and functions as the primary facilitator for complex customer applications, advanced system integrations, and non-standard solution development. The Senior Applications Engineer plays a critical role in supporting strategic sales opportunities, shaping production design direction, and mentoring technical team members.

• Analyze complex and non-standard customer applications to define optimal technical solutions and influence commercial strategy during the sales process.
• Serve as a technical lead on high-value or high-risk opportunities, including OEM and enterprise accounts.
• Provide expert guidance on application feasibility, trade-offs, and system-level design decisions.
• Troubleshoot flow meters and cloud-connected products using phone, email, video conferencing, and occasional on-site customer visits.
• Support warranty and return evaluations in collaboration with internal teams.
• Provide real-time (“live”) guidance for installation, configuration, and system setup.
• Act as a final-level escalation resource for advanced technical issues involving hardware, software, and system integration.
• Lead root-cause analysis for recurring or systemic product issues and drive resolution across Engineering, Quality, and Product teams.
• Serve as a technical mentor to Product Technical Support team members.
• Lead or co-develop advanced technical training for internal teams, distributors, and strategic customers.
• Lead system-level troubleshooting involving multiple vendors, protocols, and control architecture frequently involving PLCs, SCADA, Fluid Management Systems (FMS), and control loops.
• Evaluate and recommend non-standard or customized solutions while balancing technical risk, customer value, and business impact.
• Provide structured, actionable feedback to Product Management and Engineering to influence product enhancements and long-term roadmap planning.
• Act as a technical ambassador at trade shows, customer visits, and industry events. Utilize