Delivery Trainer, RSR

Job :  |  Services LLC

Amazon is seeking self‑motivated Driver Trainers to join our team and help build a network of customer‑centric Delivery Associates in the communities where we operate.

• Facilitate daily training classes for up to 30 people, including in‑station classes and drive‑alongs.
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
• Educate and audit driver safety and compliance standards such as driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
• Track and monitor performance including on‑road ride‑behinds to measure quality, adherence to standards, and identify re‑training and process improvement opportunities.
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
• Work outside and drive different motor vehicles over the road.
• Drive in accordance with DOT requirements.
• Stay connected to the operation by participating in on‑road processes on a regular basis.
• Be a resource to the delivery station for driver training‑related questions.
• Work as a peer trainer on an as‑needed basis to support the business.
• Motivate, coach, and provide feedback to Delivery Associates during Training.
• Travel to multiple sites within 50 miles of the home station and have reliable transportation.
• Operate and navigate a 26,000‑pounds or less vehicle.
• Track performance and provide identified re‑training and process improvement opportunities to further develop non‑CDL driver, DOT regulated training.
• Effectively operate a GPS.
• Associate may be required to gain DOT Regulation Qualification as a condition of the role.
• Work 40 hours/week, and overtime as required.

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.
• Valid and active driver's license.
• Are 21 years of age or older.
• Authorized to work in the United States.
• Eligible to drive in accordance with DOT requirements.
• Must be able to obtain and maintain a Driver Qualification File.

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience.
• Demonstrates problem‑solving and analytical skills.
• Ability to communicate effectively (written and verbal) across various levels of an organization.
• History of meeting/exceeding departmental goals.
• Experience leading teams.
• Capable of providing direction to team members using independent judgment.
• Organization and time management skills.
• Experience delivering training both to individuals and groups.
• 2+ years of professional driving experience.
• Bachelor’s Degree or 2+ years Amazon experience.
• Knowledge of instructional theories: adult learning, on‑the‑job learning, knowledge management theories, virtual and classroom instruction.
• Strong organizational, interpersonal, and communication skills.
• Proven ability to deal with ambiguity and competing priorities.
• Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.