Collector Analyst - French

Acerca de Bridgestone Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como la región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio Oriente y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, con sede mundial en Japón.

Bridgestone y sus filiales desarrollan, fabrican y comercializan una amplia gama de productos y soluciones Bridgestone, Firestone y marcas asociadas para abordar las necesidades de una amplia gama de clientes e industrias.

Job Category Customer Support Position Summary This is an Evergreen position, created to continuously identify, engage, and build a pipeline of qualified talent for future French-Speaking Collector opportunities within the Order to Cash organization in Costa Rica. While there may not be an immediate opening at the time of application, candidates selected through this process will be considered for current and upcoming business needs, supporting collection activities, account management, dispute resolution, and customer relationship management

The Collector role is responsible for performing collection activities (see description below) while maintaining positive customer relationships. This position supports the Order to Cash process by managing customer accounts, completing account reconciliations, resolving collection-related issues, supporting order release activities, and collaborating with internal and external stakeholders to ensure delivery of service levels and business objectives.

This posting is intended to build a pipeline of qualified candidates for potential future opportunities within the Collections team. While there may not be an immediate opening, candidates who meet the qualifications may be considered for upcoming positions as business needs arise.

Responsibilities Manage an assigned portfolio of customer accounts by reviewing aging reports, prioritizing collection activities based on risk, exposure, and business impact, and executing collection strategies to reduce delinquency and improve cash flow.

Perform proactive collection activities through phone, email, and other approved communication channels to secure timely payments while maintaining positive customer relationships.

Investigate, reconcile, and resolve customer account issues, including payment disputes, unapplied cash, deductions, short payments, and account reconciliations by collaborating with internal and external stakeholders.

Coordinate with Sales, Customer Service, Credit, Logistics, and other business partners to resolve customer concerns, support collection efforts, and improve end-to-end Order-to-Cash processes.

Review and approve order releases within assigned authority levels, evaluating customer payment behavior, credit exposure, and risk to support business continuity while minimizing financial risk.

Process and support customer refund requests, write-off recommendations, and discount proposals, ensuring proper documentation, business justification, approvals, and compliance with company policies and controls.

Monitor customer payment trends and account performance, identifying potential credit risks, recurring payment delays, and root causes of delinquency, and escalating concerns when appropriate.

Maintain accurate and timely documentation of collection activities, account status updates, customer communications, and action plans within company systems and reporting tools.

Support operational and financial objectives, including DSO reduction, past-due management, cash collection targets, month-end activities, reporting requirements, account reviews, and audit requests.

Drive continuous improvement and compliance initiatives by identifying process improvement opportunities, participating in projects, sharing best practices, supporting cross-training activities, and ensuring adherence to company policies, internal controls, and regulatory requirements.

Minimum Qualifications Relevant experience in OTC areas, Credit, Customer Service, Finance, or…