Receptionist and Facilities Assistant

Receptionist and Facilities Assistant Salary: £29,500 per annum, plus company benefits

Location:

Belfast, BT1 3BG

Contract:

Full Time, Permanent

Shifts:

37.5 hours per week, Monday – Friday, 7.5 hours per day (Shifts start between 7.30am and 10am) with 1 hours unpaid lunch break

Work model:
Fully onsite

Williams Lea seeks a Receptionist and Facilities Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

As the first point of contact for all visitors and callers to our client’s office, the Receptionist plays a key role in creating a positive and professional first impression. Responsibilities include greeting and assisting clients and guests, managing incoming calls, coordinating and preparing hospitality, and providing administrative support across the firm.

All tasks must be delivered to the highest standard, with a strong focus on exceptional customer service and attention to detail. The ideal candidate will be personable, approachable, and confident in building rapport with a wide range of people. They should demonstrate the ability to manage urgent requests calmly and efficiently, while effectively prioritising and multitasking in a busy front-of-house environment.

This is a shift-based role, so a flexible and adaptable approach to working hours is essential.

Key responsibilities

Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary

Meeting, greeting, and welcoming visitors and clients on-site within compliance of the clients security policy, building operating requirements and Health and Safety Regulations Escort all clients to meeting rooms, offer refreshments and offer to look after client coats and luggage

Maintain visitor logs and provide visitor badges

Perform meeting room checks at start of day and throughout the day, meeting room checks before each meeting and after meeting finished – ensure that all rooms are ready for client use at highest standard

Proactive ‘visual maintenance’ of meeting rooms, communal areas, staircases, coffee points and copy areas, engaging with the Facilities Team as appropriate to ensure of completion of all jobs Liaise with the Finance team to raise purchase orders, follow up on outstanding invoices, and carry out other finance-related administrative tasks to support the Facilities function

External and internal call and email handling including taking and passing on accurate messages

Manage the visitor process for all clients visiting staff, including direct liaison with visitors or their PAs to coordinate travel, accommodation, restaurant reservations, meeting room or desk bookings, and support with event arrangements as required

Provide proactive PA support to the client team, including managing expenses, processing invoices, coordinating travel arrangements, and undertaking any other reasonable administrative tasks as required

Assist with the client event management programme, including liaising with event organisers, coordinating catering, communicating with vendors, raising purchase orders, and supporting other logistical aspects as needed

Log helpdesk jobs/queries with FM contractors, follow up with requestor to ensure issues are resolved satisfactorily

Maintaining stationary stocks in the meeting rooms and storerooms

Ordering, organising and assisting with building and staff events

Populating data collection workbooks

Carrying out the reception training for any cover team members and identifying ongoing training requirements and liaising with the Office Manager on the future training requirements

Cross train with our Facilities team to provide cover as necessary.

Raising any concerns about process, practice or…