Senior Associate - Product Operations

Overview

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

As a Senior Associate on the Product Operations team, you will play a critical role in the planning and reporting rhythms that guide our Product, R&D, and Operations organizations. You’ll help run the processes that ensure our leaders can make fast, confident, data‑backed decisions — coordinating inputs, structuring deliverables, and enabling clarity across our most important operating cycles. You’ll contribute significantly to our Long-Range Planning, annual divisional goal‑setting process, and monthly and quarterly operating reviews with the CPO, CTO, and their leadership teams.

Through thoughtful coordination, synthesis, and execution, you will help maintain a predictable operating cadence and provide visibility into performance, priorities, and risks — connecting day‑to‑day execution to the strategic outcomes we aim to achieve.

About the Team:

Featured by Gartner and in Melissa Perri’s groundbreaking book Product Operations:
How Successful Companies Build Better Product at Scale, this team plays a critical role in governing over 280+ scrum teams delivering features to more than 10,000 customers – advancing athenahealth’s vision of a thriving healthcare ecosystem. Beyond enabling execution at scale, the team is foundational in driving planning excellence and connecting strategy to execution. We ensure leaders have the right insights at the right time by delivering portfolio-level visibility, operational rigor, and data-backed recommendations.

These efforts help shape investment decisions, prioritize work, and accelerate outcomes across R&D and Product, making the team a critical partner in the company’s success.

Operational Cadence & Planning

• Support project management of the Long Range Plan: coordinate review cycles, align milestones, and ensure stakeholder readiness.
• Play a major role in crafting annual divisional goals, partnering with leaders across R&D, Operations, Product, and other divisions to ensure alignment and clarity.
• Prepare materials and coordinate inputs for monthly Operating Reviews and quarterly deep‑dive sessions with the CPO, CTO, and their leadership teams.
• Drive predictability by maintaining calendars, checklists, templates, and timelines for all planning and reporting cycles.

Program & Stakeholder Management

• Serve as a central coordinator across Product, R&D, Operations, and adjacent teams to keep multi‑stakeholder initiatives on track.
• Maintain structure, documentation, and communication plans; proactively identify risks and surface decisions with clear context.
• Influence without authority through crisp communication, organization, and follow‑through.
• Track decisions and action items; ensure owners, due dates, and outcomes are clear and visible.

Reporting Insights & Communication

• Develop executive‑ready presentations that synthesize performance, risks, and trends for leadership reviews.
• Demonstrate comfort with metrics and basic analysis; collaborate with the Insights & Analytics team for deeper evaluation.
• Translate complex, cross‑functional information into concise narratives and talking points.
• Maintain dashboards and trackers that provide visibility into portfolio progress, risks, and outcomes.

Work Model & Travel

• Hybrid, office‑first in alignment with company guidance (currently 1 day/week; subject to change).
• Travel up to 10% annually to support team and stakeholder engagement as needed.

Additional Job Responsibilities

• Support continuous improvement initiatives within product operations processes.
• Assist in the development and refinement of program management frameworks and best practices.
• Collaborate with data teams to enhance reporting capabilities and data visualization.
• Participate in team meetings and contribute to knowledge sharing and team development.
• Help coordinate training sessions or workshops related to project management tools and methodologies.
• Monitor industry trends and share insights relevant to product operations and project management.
• Provide backup support for other team members…