Senior Account Executive

About The Team/Role

As an Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience.

You will serve as the strategic partner and trusted advisor to your clients—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty.

Within the Enterprise Market you will champion the success of our most strategic and significant Enterprise Customers, removing complexity while meeting the customers business goals and ensuring maximum strategic value from our products and services. This role requires a seasoned and highly customer-centric individual adept at navigating complex organization structures, influencing key stakeholders, analyzing sophisticated data to identify strategic opportunities and collaborating effectively with cross-functional teams to deliver exceptional, tailored customer experiences.

• Strategic Client Partnership & Ownership:
  Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies
• Champion client success through regular touchpoints, planning sessions, and business reviews

• Account Growth & Revenue Impact:
  Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps

• Product Enablement & Adoption:
  Guide clients through best practices and advanced product features to maximize value
• Develop enablement plans that support customer-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn

• Service Ownership & Escalation Leadership:
  Act as the single point of accountability for issue resolution and client satisfaction
• Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely
• Prevent reactive service by identifying friction points early and proactively addressing them

• Communication & Advocacy:
  Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Represent the voice of the customer within WEX

• Operational Execution & Reporting:
  Maintain accurate records of client status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

• Minimum 5-7+ years of Customer Success or Account Executive experience
• Bachelor’s degree or equivalent relevant experience
• Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, FMLA Billing, ACA, EVS and Benefits Administration preferred
• Strong understanding of Savings & Spending, COBRA and ACA regulatory requirements
• Proven track record of managing strategic client relationships and driving account growth
• Experience with renewals, expansions, and achieving retention and revenue targets
• Exceptional executive presence, communication, presentation, and relationship-building skills
• Strong contract negotiation skills
• Sales experience preferred
• Ability to synthesize data, develop insights and…