Denials Process Automation Associate

Job Responsibilities

• Manage a service-level portfolio of DPA automation opportunity areas, including prioritization, stakeholder alignment, Product/R&D coordination, capacity planning, readiness decisions, and early outcome review.
• Partner closely with the AHI-based DPA team to connect portfolio-level automation priorities with opportunity-level execution, providing strategic context, operational guidance, and decision support to move assigned opportunity areas through discovery, implementation and outcome monitoring.
• Serve as key partner to Product/R&D, helping clarify business requirements, feasibility questions, dependencies, release readiness, post-launch ownership, and capability-enablement needs.
• Utilize insights derived from denial and service performance trends, manual workflows, escalations, automation performance, and strategic priorities to guide opportunity development, sequencing, and automation portfolio decisions.
• Apply AI-enabled tools to accelerate analysis, discovery, documentation, solution design, and other operational activities that improve automation implementation and team effectiveness.
• Develop business artifacts, readouts, performance insights, outcome criteria, and readiness expectations that align stakeholders to service goals and provide consistent clarity across initiatives.
• Coordinate user acceptance testing, operational readiness, controlled rollout, post-launch acceptance, and escalation or remediation paths from a Denials service perspective.

• 2+ years of professional experience in healthcare operations, revenue cycle management, automation-adjacent roles, product operations, process improvement, or a related operational environment.
• Strong analytical skills with the ability to interpret data, surface insights, connect metrics to operational outcomes, and communicate findings clearly.
• Experience translating complex operational concepts into clear documentation, requirements, success measures, and stakeholder-facing artifacts.
• Demonstrated ability to work independently, manage multiple priorities, and drive initiatives forward while collaborating across cross-functional teams.
• Strong organizational, prioritization, and communication skills; mastery of Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

$50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.

Our award-winning culture is built around shared values of inclusiveness, accountability, and support.