Guest Service Associate

Title: Guest Services Associate
Reports To: Retail Manager
Department:
Retail

Provide exemplary customer service to all guests by being a knowledgeable information resource regarding area amenities and activities.

• As a first point of contact for guests, always respond in a professional and courteous manner to all inquiries and guest needs.
• Ensure all phone calls are answered in a prompt manner and callers are treated with kindness and courtesy.
• Respond, in a timely manner, to email reservation requests.
• If called upon in an emergency, follow company processes for notifying management and dispatch services.
• Track and report data as requested by management.
• Assist in parking lot management and be available to work in the outdoors directing traffic, if necessary.
• Support and understand the company’s ISO management systems, policies, goals and initiatives and meet the specific responsibilities within these areas.
• Other duties as assigned and as identified on duties checklist.

• Must be organized and detail/task oriented.
• Possess effective, friendly, professional communication style, both written and verbal.
• Must be outgoing and comfortable when engaging others in conversation.
• Must be calm under pressure.
• Must be able to problem-solve quickly and effectively.
• Must be able to work days, nights and holidays when necessary.
• Familiarity with basic email and spreadsheet applications.
• Possess basic computer skills in Microsoft Office.
• Possess ability to multitask, (i.e., speak on the phone, work on a computer while handling the public).
• Must be able to lift up to 25 lbs., and perform bending, twisting, squatting activities while being on feet for up to 8 hours per day.

Education:High School Diploma or equivalent required
Experience:Previous customer service experience preferred
Resort/National Park experience preferred