Member Experience Specialist Float

Maine State Credit Union is growing — and we’d love for you to grow with us!

We’re looking for an enthusiastic, service‑minded professional to join our team as a Member Experience Specialist – Float, based in Augusta,  this full‑time, onsite role, you’ll have the unique opportunity to support our five (and expanding!) branch locations, playing a key part in delivering exceptional member experiences wherever you go. As our branch network continues to expand, this position offers exciting potential for future development, increased exposure, and career advancement within the organization.

What you can expect:

Monday–Friday schedule

Occasional travel to any of our current (and future) branches

Mileage reimbursement

A front‑row seat to the growth and evolution of one of Maine’s leading credit unions

If you’re energized by variety, passionate about helping members, and excited to be part of a credit union that’s expanding its footprint across Maine, we’d love to hear from you!

What You’ll Do:

Be a Go-To Resource:
Travel between branches to provide frontline coverage where needed, ensuring our members always receive top-tier service.

Support Members:
Assist members with everyday financial transactions, from deposits and withdrawals to loan applications and online banking tools.

Build Relationships:
Engage with members to understand their needs, offer personalized solutions, and share the benefits of our products and services – including financial education tools.

Problem-Solve with

Purpose:

Help members troubleshoot issues and support teammates by offering guidance and technical know-how on all our services.

Stay Informed:
Keep up to date with products, policies, and services so you can serve with accuracy and confidence every day.

Why You’ll Love It:

You’ll Make a Real Impact:
Help members make sound financial decisions and support their financial well-being.

Every Day is Different:
You’ll gain a broad skillset while working across multiple locations and teams.

A Culture of Growth:
We value learning and initiative. You’ll have opportunities to grow personally and professionally.

Team Spirit:
Work with passionate, supportive teammates who are focused on service, co Qualified Candidates Bring:1-2 years of related experience (retail or financial service preferred)
A passion for people, strong communication skills, and a knack for solving problems

Tech-savviness and comfort working with banking software, MS Office, and calculators

The flexibility to travel to different branches as needed (Augusta, Waterville, Rockland, Belfast, and Gray)
Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
HSA – generous employer contribution

Employer funded HRAEmployer-subsidized Dental and Vision Insurance
100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance Accident Insurance Competitive wages, and annual evaluations with compensation adjustments

Generous 401(k) employer match, plus annual discretionary contribution

Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays

Education reimbursement - up to $5,000 annually for undergraduate

Opportunities to volunteer in our local communities
100% Employer Paid EAP which includes 6 free mental health sessions

Wellness Reimbursement of up to $150

Free coffee, tea, and hot chocolate and an abundance of food
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