IT Support Specialist

Description

The IT Support Specialist's (ITSS) function is to provide technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone or from remote locations, and provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems. The ITSS will work to ensure the smooth operation of all platforms, operating software and hardware.

The ITSS will repair and troubleshoot computers (laptops, desktops, and tablets), and other IT-related equipment in a timely manner or arrange for technical assistance as needed. The ITSS will set up and regulate internet access for the workstations that have access. The ITSS will deploy and maintain hospital-wide virus protection software on all end-user computer systems. The ITSS will maintain a current inventory of all hardware and software that the hospital uses.

The ITSS will develop and maintain a trouble call log for all computer workstation, software and hardware related issues.

• Assure the integrity of system programs and security of systems.
• Acquire and recommend price quotes for the purchasing of additional hardware, software, and supplies for the network.
• Arrange and manage updates to system hardware, to include providing or arranging regular maintenance and servicing of workstations, printers, and all other IT equipment.
• Addresses problem arising from the workstation software by providing and/or arranging technical assistance.
• Develop and manage a current inventory of computer hardware within the entire hospital.
• Help teach and encourage workstation data backups on individual workstations.
• Help teach hospital employees how to use hospital purchased software.
• Install various Microsoft operating systems.
• Troubleshoot and resolve client-host connection problems.
• Manage workstation and network anti-virus software and updates.
• Setup and regulate internet access for computer workstations and laptops.
• Design, complete and troubleshoot new software installation projects.
• Resolve individual user technical issues on a daily basis.
• Develop and maintain Trouble Call Desk and log.
• Seeks out needed information by staying informed and involved by attending meetings, reading memos, policies, meeting minutes, newsletters, email and other appropriate information in a timely manner.
• Reliable attendance and punctuality, including observing appropriate break times and extending a scheduled shift when necessary to meet patient demands
• Performs duties in a safe manner, in compliance with all safety policies and procedures
• Complies with the Code of Conduct and all appropriate policies and procedures

• Administer the Windows Server environments in the capacity of adding and removing users, enforcing system policies handed down by the IT Services Manager or IM (Information Management) committee.
• Arrange and manage updates to system hardware, to include providing or arranging regular maintenance and servicing of switches, servers, and all other network-related IT equipment.
• Ensure that backup of data and program files and user files are done to system servers.
• Addresses problem arising from the network software by providing and/or arranging technical assistance.
• Assure that the information on the network is safe and secure, to include sufficient backed up copies of all information. To teach and encourage workstation data backups on individual workstations.
• Able to develop and assist in development of specific reports from information contained on the network.
• Administer SQL Server and to insure that data bases are backed up effectively.
• Develop and manage a current inventory of network hardware within the entire hospital.
• Develop policies and procedures pertaining to system recovery and system access.
• Develop policy and procedures pertaining to SNMP management software use and network traffic monitoring.
• Develop policy and procedures pertaining to internet and anti-virus software use.
• Administer E-mail accounts and features associated with Exchange server
• Admin…