Data Services, Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

Join athenahealth’s Data Services team to support payer-facing reporting and operational workflows through hands‑on data analysis, report maintenance, and issue investigation. In this role, you will respond to Jira intake requests, write and maintain SQL, and build or troubleshoot recurring and ad‑hoc reports that enable reliable production reporting and operational delivery. You will collaborate across technical and non‑technical partners to document findings and keep work organized in shared systems.

This is a hybrid role and reports to the Platform Operations Director.

The athena

Payer Data Services team supports clients and internal partners with reporting, analytics, and operational deliverables tied to product performance and real‑world payer operations. The team works at the intersection of data, product support, reporting engineering, and payer operational workflows, using intake tracking, SQL, reporting tools, and code repositories to deliver accurate, timely outcomes. You will partner with teams across operations, implementation, support, and product to address reporting needs and operational issues.

• Respond to Jira‑based requests for data analysis, report updates, operational support, and product investigations.
• Write and maintain SQL to support reporting, analysis, reconciliations, extracts, and issue resolution.
• Build, refresh, and troubleshoot recurring and ad‑hoc reports using tools such as Snowflake, Excel, and Power BI.
• Investigate data quality issues and reconcile outputs to identify root causes and impacts.
• Support payer onboarding, reporting changes, overlap analysis, contract‑related updates, and related operational workflows.
• Maintain technical assets that support recurring reporting and ETL processes, including scripts, configurations, QA checks, and file‑delivery workflows.
• Collaborate in Git‑based development workflows using tools such as Bitbucket (branches, pull requests, and review).
• Partner with teammates maintaining ETL and reporting automation code, including programs built in C#/.NET.
• Document work and findings in Confluence and keep Jira tasks current and well organized.
• Use AI tools to support day‑to‑day work by accelerating tasks such as drafting investigation summaries, improving documentation clarity, and generating initial SQL/report change drafts, while validating outputs before use.

• Assist with stakeholder‑ready explanations of analysis results and reporting changes.
• Participate in peer review and shared problem‑solving for recurring reporting challenges.
• Contribute to continuous improvements in reporting workflows, automation, and QA processes.
• Support knowledge sharing across the team through documentation updates and walkthroughs.

• A four‑year degree in mathematics, statistics, computer science, engineering, information systems, or a related technical field.
• A combination of technical work experience and relevant higher education.
• Demonstrated experience in data analysis, reporting, SQL, or technical problem solving.
• Strong SQL skills and experience working with structured, relational data.
• Experience with Snowflake, SQL Server, or a similar database platform.
• Experience building or supporting reports, dashboards, or data extracts in Excel, Power BI, or similar tools.
• Strong analytical and problem‑solving skills with the ability to investigate complex issues and clearly communicate findings.
• Comfort working in a fast‑moving environment with changing priorities and service‑oriented turnaround expectations.
• Ability to collaborate effectively in a team setting and contribute to peer review and shared problem solving.
• Strong written and verbal communication skills.
• Comfort learning new tools, systems, and business domains quickly.

• Experience with healthcare data, payer operations, healthcare reporting, or operational analytics.
• Familiarity with Jira, Bitbucket/Git, and Confluence.
• Experience supporting recurring reporting pipelines, ETL workflows,…