Technical Support Engineer; Entry Level​/Graduate

We offer a flexible working policy that supports a healthy balance between personal and professional well‑being. This role requires in‑office presence on Tuesdays and Thursdays to collaborate, connect, and learn from peers – while also maintaining the flexibility for meaningful work‑life balance.

You're passionate about problem‑solving and taking ownership of your work. You will be utilising your technical skills to help analyze and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client's success, and you will learn what it takes to #Be The Guide across our products.

You're about to embark on your journey with iManage. You will learn all about our clients, our products, and how we are on a mission to #Make Knowledge Work across the globe. You will be joining a collaborative team that supports your growth and wants to see you progress your career.

"An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem."

• Analysing, diagnosing, and resolving software and configuration issues in complex multi‑tiered application environments
• Developing and maintaining a deep technical knowledge of our iManage product suite
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence

• A Bachelor’s degree in computer science or information technology (or equivalent)
• A customer‑oriented and friendly approach – a drive to achieve a satisfied customer, not just a technical resolution
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Experience with Microsoft operating systems
• Working knowledge of SQL database technologies
• Knowledge of mobile solutions including Apple iOS
• Knowledge of TCP/IP networking concepts and troubleshooting methodologies
• An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
• Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, Java Script

• Experience with programming/scripting languages
• Experience working with supporting technologies (Citrix, VMware, etc.)
• Experience with Python or Power Shell

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning;

so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

• Join a rapidly evolving, industry‑leading SaaS company on an exciting journey of growth and scalability
• Take on meaningful, high‑impact challenges by leveraging cutting‑edge technologies and best‑in‑class protocols to drive innovation
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to Linked In Learning courses and interactive Microsoft courses & training
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture
• Enjoy flexible work hours that empower me to balance personal time with professional…