Posting Outcomes Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Team

Purpose:

The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations.

Role

Purpose:

Manages complex, cross-functional projects and initiatives that drive organizational outcomes. Leads through influence and expertise while developing organizational capabilities and processes that support strategic objectives.

Athena Career Stage: This career stage at athena is associated with a Cross-Functional Focus. In this role you are expected to Demonstrate self-awareness and Drive Results as outlined below:

• Demonstrates Self-Awareness:
  Recognizes organizational impact of decisions and seeks enterprise-wide perspective
• Drives Results: Delivers enterprise-level initiatives through influence without direct authority
• Collaborates Inclusively: Facilitates consensus across departments and competing organizational priorities
• Instills Trust: Builds credibility with senior stakeholders through strategic execution
• Builds Effective Teams: Creates high-performing cross-functional project teams and develops organizational capabilities
• Acts Courageously: Addresses complex organizational issues and advocates for necessary changes

Key Responsibilities & Success Measures:

30% Task-Based Work

• Performs specialized, high-complexity work that requires deep expertise and organizational knowledge
• Serves as the key point of contact for Posting process excellence
• Handles the most complex escalations and provides solutions for unprecedented situations

• Actively Drives outcomes within the Key Performance Indicators of Core, Ancillary or Complex Posting

50% Project Management

• Manages large-scale, cross-functional initiatives with significant organizational impact
• Develops comprehensive project plans and coordinates resources across multiple departments
• Leads change management efforts and ensures successful adoption within BPO partners
• Reports project status and outcomes to senior leadership

20% Cross-Functional Collaboration

• Partners with leaders across Posting Services to align initiatives with organizational strategy
• Facilitates cross-functional teams and drives consensus on complex organizational issues
• Develops and maintains relationships with key stakeholders to support project success
• Contributes to organizational planning and strategic decision-making processes

Decision-Making Authority: Makes decisions about project direction, resource allocation, and implementation strategies for major initiatives. Determines organizational process changes within scope of authority. Influences strategic priorities through project outcomes and stakeholder relationships.

Scope & Complexity: Manages initiatives with enterprise-wide impact and high levels of uncertainty. Navigates complex organizational dynamics and competing priorities across multiple departments. Impact extends to organizational capability and strategic goal achievement.

Key Relationships: Partners with department heads and senior leaders on strategic initiatives. Serves as primary point of contact for assigned focus area within Posting Outcomes. Leads cross-functional project teams and influences without direct authority.

Education, Experience, &

Skills Required:

• Bachelor's degree required, advanced degree preferred, or 5-8 years of relevant professional experience
• Proven track record managing complex, multi-departmental projects
• Strong leadership and influence skills without direct authority
• Advanced project management capabilities and change management experience
• Demonstrated experience executing process improvement initiatives using Six Sigma, Lean, or other structured methodologies to drive operational excellence

What Distinguishes This Level: Manages enterprise-level projects and leads through influence rather than authority. Drives organizational change and capability development. To advance to People Manager, must demonstrate readiness to manage direct reports and take accountability for team performance and development.

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and…