Crowne Plaza - Operations Manager

Job Title

Crowne Plaza - Operations Manager role at Andras Hotels

Crowne Plaza Hotel, 117 Milltown Road, Belfast, Northern Ireland

We are seeking a dynamic and results‑driven Operations Manager to join our prestigious hotel team. As the Operations Manager, you will play a pivotal role in overseeing the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction. You will be responsible for managing various departments, optimising operational efficiencies, and fostering a positive and productive work environment.

Your leadership will be instrumental in maintaining our reputation for excellence and driving the continued success of our hotel. If you are a strategic thinker with a passion for hospitality and a proven track record in hotel management, we invite you to apply for this exciting opportunity.

40 hours per week

• Discounted Hotel Rates across thousands of hotels worldwide for employees and their family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

• Lead, motivate, and mentor departmental managers and their teams to achieve high performance and staff satisfaction.
• Oversee recruitment, training, and development programmes to ensure team members have the skills and knowledge required to excel.
• Implement and maintain effective communication channels to ensure all staff are informed and engaged.
• Foster a culture of teamwork, collaboration, and continuous improvement.
• Ensure compliance with labour laws and hotel policies, addressing any employee relations issues promptly and effectively.

• Ensure the highest standards of guest service and satisfaction are consistently delivered across all departments.
• Monitor guest feedback and reviews, implementing necessary improvements to enhance the guest experience.
• Collaborate with the front office, housekeeping, and F&B teams to ensure seamless operations and exceptional service delivery.
• Oversee the resolution of guest complaints and issues, ensuring timely and satisfactory outcomes.
• Develop and implement guest service programmes and initiatives to exceed brand standards and enhance guest loyalty.

• Develop and manage the hotel's operational budget, ensuring financial targets are met or exceeded.
• Monitor and control operational expenses, identifying cost‑saving opportunities without compromising service quality.
• Analyse financial reports and performance metrics to drive informed decision‑making and strategic planning.
• Oversee inventory management and procurement processes to optimise cost‑efficiency and quality.
• Work closely with the sales and marketing team to drive revenue growth through effective promotion and pricing strategies.

• Ensure compliance with IHG’s corporate social responsibility and sustainability initiatives.
• Implement and oversee health and safety standards to ensure a safe environment for guests and staff.
• Promote energy efficiency and waste reduction programmes to minimise the hotel's environmental impact.
• Engage with the local community and support charitable initiatives in line with the hotel's corporate social responsibility goals.
• Ensure adherence to all legal and regulatory requirements, including health, safety, and environmental regulations.

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