Crowne Plaza - Conference and Banqueting Manager

Crowne Plaza - Conference and Banqueting Manager

Join to apply for the Crowne Plaza - Conference and Banqueting Manager role at Andras Hotels

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

We are seeking an experienced, highly organised, and commercially focused CONFERENCE & BANQUETING MANAGER to lead one of the most critical operational areas at Crowne Plaza Belfast. With 21 purpose-built meetings and events spaces accommodating up to 900 delegates or 630 dinner guests, conference and banqueting is a cornerstone of the hotel's success and reputation. This key management full responsibility for the planning, coordination, and delivery of all conferences, meetings, events, and banqueting operations, ensuring exceptional guest experiences, strong financial performance, and full compliance with IHG brand standards and Andras Hotels values.

40 hours

£17.75-£19, depending on experience

• Discounted Hotel Rates across thousands of hotels worldwide for employees and family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts access to perks and discounts on travels, shopping and much more

Details of responsibilities and accountabilities are outlined below.

• Lead, manage, and develop the conference and banqueting management team and operational colleagues across meetings, events and banqueting delivery.
• Recruit, train and retain a high-performing team capable of delivering large-scale, complex events to consistently high standards.
• Set clear expectations, performance standards and accountability across all levels of the department.
• Foster a positive, professional and service-focused culture aligned with Crowne Plaza and Andras Hotels values.
• Manage employee relations issues effectively and in line with company policies and employment legislation.

• Deliver exceptional conference and banqueting experiences for corporate, association, social and wedding clients.
• Ensure seamless planning, communication and execution of events from enquiry through to delivery and post-event follow-up.
• Maintain full compliance with Crowne Plaza and IHG brand standards for meetings and events.
• Proactively manage client feedback, addressing issues promptly and using insights to drive continuous improvement.
• Work closely with Sales, Food & Beverage, Kitchen, Front Office and AV partners to ensure flawless event execution.

• Ensure full compliance with health and safety, fire safety, food safety and licensing legislation across all meetings and events.
• Lead risk assessments and operational planning for large-scale events, ensuring guest and colleague safety at all times.
• Support sustainability initiatives, including waste reduction, energy efficiency and responsible event practices.
• Ensure all third‑party suppliers and contractors operate in compliance with hotel and legal standards.
• Promote a safe, inclusive and compliant working environment.

• Take full ownership of the conference and banqueting budget, ensuring revenue, cost control and…