Crowne Plaza - Food & Beverage Team Member – Primarily C&B

Job Description

Location: Crowne Plaza Hotel, 117 Milltown Road

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you’ll welcome our guests, recommend food and drink and help keep service on‑track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes. You will also be working in Conference & Banqueting and at meetings and events to ensure that our customers receive the highest customer service whether by providing an excellent food and beverage service or will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests.

0 hours

Up to £12.50, depending on age

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

Our F&B Team Member role involves creating memorable experiences for guests through excellent service, maintaining high standards in both the kitchen and the banquet area, and supporting the team with a range of tasks as required.

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest
• Own your workstation – keep on top of supplies and equipment, and minimise waste
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
• Help create a safe space by following our safety procedures and wearing necessary protective equipment
• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
• Help with washing up and other kitchen duties when needed
• Give guests a better experience by helping with any queries or advice
• Wear your uniform with pride
• Help ensure the conference and banqueting rooms are set up and fully serviced for the day’s business to a Crowne Plaza Brand Standard which will include moving tables and chairs
• Take on other ad‑hoc duties when the whole team needs to pull together

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels. Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is…