Crowne Plaza - Operations Manager

Location

Crowne Plaza Hotel, 117 Milltown Road

Andras Hotels is Northern Ireland’s largest hotel group with hotels in Belfast, Coleraine and Portrush in addition to serviced apartments, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Crowne Plaza Belfast is a luxurious hotel nestled in a picturesque parkland setting, just a short drive from Belfast city center. The hotel features 153 elegantly designed guest rooms, including suites with modern amenities to ensure a comfortable and relaxing stay. Guests can indulge in a variety of dining options at the hotel's acclaimed restaurant and unwind at the stylish bar.

The property boasts extensive conference and event facilities, making it an ideal choice for business meetings, weddings, and social gatherings. Additionally, guests can enjoy the hotel's leisure club, complete with a swimming pool, fitness center, and spa services, offering a perfect blend of comfort, convenience, and sophistication.

We are seeking a dynamic and results-driven OPERATIONS MANAGER to join our prestigious hotel team. As the Operations Manager, you will play a pivotal role in overseeing the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction.

You will be responsible for managing various departments, optimizing operational efficiencies, and fostering a positive and productive work environment. Your leadership will be instrumental in maintaining our reputation for excellence and driving the continued success of our hotel.

If you are a strategic thinker with a passion for hospitality and a proven track record in hotel management, we invite you to apply for this exciting opportunity.

40 hours

£50,000 - £54,000

From £24.00 Hourly to £25.96 Hourly

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discounts at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

Your Day to Day

• Lead, motivate, and mentor departmental managers and their teams to achieve high performance and staff satisfaction.
• Oversee recruitment, training, and development programs to ensure team members have the skills and knowledge required to excel.
• Implement and maintain effective communication channels to ensure all staff are informed and engaged.
• Foster a culture of teamwork, collaboration, and continuous improvement.
• Ensure compliance with labour laws and hotel policies, addressing any employee relations issues promptly and effectively.

• Ensure the highest standards of guest service and satisfaction are consistently delivered across all departments.
• Monitor guest feedback and reviews, implementing necessary improvements to enhance the guest experience.
• Collaborate with the front office, housekeeping, C&B and F&B teams to ensure seamless operations and exceptional service delivery.
• Oversee the resolution of guest complaints and issues, ensuring timely and satisfactory outcomes.
• Develop and implement guest service programs and initiatives to exceed brand standards and enhance guest loyalty.

• Develop and manage the hotel's operational budget, ensuring financial…