Crowne Plaza - Conference & Event Co-ordinator Maternity Cover

Overview

Crowne Plaza Belfast – Conference & Event Co-ordinator (9 months Maternity Cover) – Temporary Position for 9 months (Maternity Cover).

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

• Achieve individual and departmental targets and objectives
• Be knowledgeable of the facilities and services offered by the Crowne Plaza and to act as an ambassador at all times in terms of appearance, behaviour and professionalism
• Meet account & financial targets
• Ensure that all enquiries are accurately entered into company systems in line with set standards and that company policy on credit checking and payment procedures is adhered to
• Deal with sales enquiries for the Crowne Plaza Conference and Banqueting Rooms and the reservation enquiries within the required response times, provide accurate & personalised response to meetings and events enquiries
• Prepare quotations, contracts and function sheets ensuring they are completed to the required standard and signed by the relevant parties
• Negotiate pricing to achieve maximum revenue figures and to be aware of business patterns
• Attend regular Sales meetings and be able to communicate a snapshot of active enquiries and their status
• Effectively liaise with Conference & Banqueting team and Reception for the meeting set-ups by ensuring that communication is optimum as to avoid any operational issues
• Receive and convert incoming enquiries to achieve targets and maximise revenue
• Participate in hotel promotional activities
• Ensure the complete administration and execution of all planned events
• Build strong relationships with customers to fully understand their needs
• Focus on a consistently executed up-selling approach & seek opportunities to increase sales and conversions within the Team
• Actively participate in any training and personnel exercises designed to improve standards and performance levels
• Perform other duties as assigned by the Director of Sales
• Assist in operations / Events when required
• Participate in all training as requested

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process.

Required criteria

• Experience with in a sales or events role
• 5 GCSEs including English and Maths at grade C or above or equivalent qualification
• Excellent communication and listening skills
• Customer service skills
• High level of IT proficiency

Desired criteria

• Experience with in the hospitality industry
• Proven experience within a business Executive role

Location:

Crowne Plaza Belfast, Crowne Plaza Hotel, 117 Milltown Road, Belfast, Northern Ireland, County Down, BT8 7XP

Date Posted: 22 January 2026 | Closing Date: 5 February 2026

Industry: Hospitality | Job Type: Full time | Salary: £13.46 Hourly

Andras Hotels – We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city’s largest hotel group with about 1000 bedrooms in the city. We offer staff benefits and development through the Andras Academy and are an equal opportunities employer.