Inn Express - Housekeeping Team Member

Holiday Inn Express - Housekeeping Team Member

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Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a café bar and a health club and spa. We are rapidly expanding our portfolio and are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

As a Housekeeping Team Member you’ll make sure our rooms and suites are always fresh and welcoming for our guests after a busy day at work, creating a haven for them to escape and relax in – or get a bit of last minute work done.

16 – 24 hours

• Discounted Hotel Rates across 000s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts access to perks and discounts on travels, shopping and much more

This role is central to delivering a high‑standard guest experience.

• You’ll make sure our rooms are always at their best – we have standards, but it’s down to you to make that room special and memorable for guests.
• Help guests – you’ll be happy to help if someone needs a toothbrush or directions, for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed.
• Safety aware – follow our established safety procedures at all times and wear protective equipment when needed.
• Be organised – keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners and log any lost and found property.
• Look smart – wear your uniform and name badge with pride.
• Other ad‑hoc duties: unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, hand in, and/or log all lost and found items according to departmental procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Assist with deep cleaning projects.
• Assist turndown duties.
• Assist with other duties as assigned.
• Attend all relevant departmental / hotel / company training.

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Holiday Inn hotels.

The Holiday Inn Express hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: providing guests with what they need promptly and with care.

• Ability to work within a team and also independently.
• High standards of attention to detail.
• Strong time management skills and flexibility with regards to working hours.
• Ability to communicate and follow instruction.
• Must have a clear understanding of speaking and understanding English.

• Experience with in a housekeeping role or cleaning role.
• Experience with in the hospitality, care provider or retail sectors.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

Location:

Holiday Inn Express Belfast, 106A University Street, Belfast, Northern Ireland, County Antrim, BT7 1HP

Closing Date: 13th February 2026