Reservations Executive

Location
:
La Mon Hotel & Country Club, 41 Gransha Road, Comber

Position
:
Reservations Executive
Department
:
Front Office
Reports to
:
Sales & Events Manager & General Manager

• Receive incoming reservation enquiries from a variety of customer types including individual leisure guests, corporate guests, tour companies, sporting groups, conference groups and others.
• Respond to email enquiries and bookings professionally and in a business‑like manner.
• Collect online reservations from the online booking agent.
• Complete reservations in the PMS system, ensuring details are accurate.
• Manage reservations, confirming bookings, arranging group bookings, and supporting daily duties in the reservations office.
• Allocate bedrooms, ensuring rates are correct.
• Update OTA listings and monitor rate parity.
• Collaborate closely with the Reservation Team to maintain a high standard of efficiency and quality of work.
• Work closely with the Reception team.
• Maintain effective working relationships with clients, identifying their needs and encouraging repeat business.
• Develop close working relationships with all departments and colleagues to meet guest expectations.
• Generate sales opportunities and business for the future by building strong client relationships.
• Manage all sales enquiries and communicate requests to the relevant departments.
• Ensure effective daily communication of reservation details with Reception, Housekeeping and all departments.
• Consistently update the hotel's accommodation database.
• Assist with any reasonable requests made by the company, including flexibility in hours and responsibilities.
• Assist other departments to deliver the best possible service.
• Comply with all policies and procedures as written in the staff handbook.
• Maintain adherence to Health and Safety Policy requirements.

• At least 12 months of hotel experience in a similar position.

• None specified.

Contract Type
:
Fulltime
Salary
:
Based on Experience
Closing Date
:
Monday 29th June 2026