Front Office Assistant Manager

Ideally positioned on the banks of the River Lagan, Hilton Belfast offers a central and vibrant location, just moments from the city's top cultural landmarks, thriving nightlife, and key business districts.

At Hilton Belfast, exceptional hospitality starts the moment a guest walks through our doors.

We're looking for an Assistant Front Office Manager who thrives in a fast-paced environment, loves leading people, and is passionate about creating memorable guest experiences. This is an exciting opportunity to join one of Belfast's leading hotels and play a key role in shaping every guest's journey from arrival to departure.

Working alongside our Front Office Manager, you'll help lead a dynamic reception team, deliver exceptional service standards, and ensure the smooth day-to-day operation of the Front Office department.

If you're ready to take the next step in your hospitality leadership career, we'd love to hear from you.

• CONTRACT TYPE & HOURSThis is a full-time, permanent position working 40 hours per week. The role operates across Monday to Sunday on a rotational shift basis, including:
  • Early shifts
  • Late shifts
  • Weekends
  • Bank holidays
  • Occasional night shifts to support operational requirements

  Flexibility is essential.

• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As Front Office Assistant Manager, you assist with the day-to-day running of the reception and supervise the department in the absence of the manager.

You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of the role will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
• To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards;
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
• To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity;
• To ensure correct hand-over procedure of the day’s business with regard to cover and cashiering;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

• Truly passionate about the…