Waiter​/Waitress

We’re always on the lookout for talented, passionate, and hard‑working individuals to join our team at Oakley Hall Hotel. If you’re looking for a new challenge and want to take the next step in your hospitality career, check out the roles below and upload your CV. If we believe you’re suited to the role, a member of our team will be in touch shortly.

We are currently looking to recruit a Food & Beverage Assistant.

The successful candidate must be enthusiastic, dedicated and be able to demonstrate excellent customer service skills. You will be working throughout the various departments including Conference and Events, Restaurant & Bar. This position is full‑time over 7 days including weekends, evenings & Bank Holidays. Due to the location of the property, valid driver’s licence and own transport is essential. Bar experience will be preferred.

• On top of salary there is a solid income from tips (10% service charge)
• Staff discount on our products
• Training and development on a 2 AA Rosettes and award‑winning restaurant
• A great working atmosphere & company culture

• Tips

• Company events
• Company pension
• Discounted or free food
• On‑site parking
• Sick pay

We are currently looking to recruit a Hotel Reception Supervisor.

• Bereavement Leave
• Staff discount on our products or free food
• Free on‑site parking
• A great working atmosphere & company culture

• Deliver outstanding guest service and ensure all reception staff provide a warm, professional welcome
• Handle guest inquiries, special requests, and complaints efficiently, ensuring issues are resolved to the highest standard
• Train, develop, and motivate the reception team to deliver exceptional service
• Set schedules, allocate tasks, and monitor performance to maintain operational efficiency and staff morale
• Liaise with housekeeping, maintenance, and other departments to ensure seamless guest services
• Ensure all front office policies, procedures, and safety standards are adhered to by staff

• Deliver the highest standards of service to our guests consistently, in line with the SOPs and brand philosophies
• Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times
• Support your colleagues
• Complete individual and group tasks to the correct and highest standards
• Ensure professional behaviour to all people associated with the business at all times including suppliers, and other businesses in the area, particularly within the local community

• Your role will include reception or reservations shift‑work, including report running, auditing and shift closure
• To assist guests with luggage
• Work to the checklists provided in your department, understanding and supporting their importance
• You will be required to have a full understanding of all that the hotel has to offer its guests, this is not limited to rooms it will also include other experiences and facilities
• Be a team player – understand your colleague’s role and tasks and how your actions influence the rest of the operation
• Adhere to the uniform standards at all times including high levels of personal hygiene

• A willingness to respond to challenges with a positive attitude
• A commitment to achieving the best possible solutions
• Creative problem solver, and sees ‘problems’ as ‘opportunities’
• Flexible approach – understanding that the hotel environment requires flexibility in terms of the role, always being guest‑focused and being willing to conduct tasks out with the Front of House department should there be a business need to do so
• Infectious personality, warm and welcoming by nature
• Proactive individual who responds rather than reacts to the needs of the hotel and its guests
• Dedicated and committed to their current role, as well as their own development and progression within the hospitality business
• Excellent organisational skills
• Strong team player – essential
• Flexible approach to working hours
• Smart appearance and professional manner
• Must work well under pressure with the ability to prioritise
• Able to work on own…