Night Concierge

Night Concierge Full Time (working 5 shifts per week/must be flexible with nights/11.00pm-7.00am shifts) A opportunity has arisen within our front office department; we are seeking to recruit a Night Concierge to join our team at The Fitzwilliam Hotel Belfast. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast? Yes!

Then we would love you to apply. THE HOTEL I am sure you have already heard lots about us; we are a luxury property in the very heart of Belfast city, much loved by both our global and local portfolio of guests. OUR FRONT OFFICE/GUEST RELATIONS We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas, reception, concierge and night concierge;

our night concierge team are responsible for many aspects of our guests experience. THE OPPORTUNITY As a Night Concierge, you will be the welcoming face of our hotel during the night shift. You will ensure a seamless and comfortable stay for our guests by providing exceptional customer service and addressing any inquiries or needs they may have.

Your role is crucial in maintaining the safety and satisfaction of our guests during overnight hours.

Key Responsibilities:

Greet guests with a warm and friendly demeanour upon arrival and throughout their stay. Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. Handle guest inquiries, requests, and complaints professionally and promptly. Provide information about hotel amenities, services, and local attractions. Coordinate transportation and reservations for dining, entertainment, and other services as needed. Monitor and manage the hotel lobby and common areas, ensuring cleanliness and order.

Collaborate with security and maintenance staff to ensure guest safety and comfort. Maintain accurate records of guest interactions and transactions. Perform other duties as assigned by management. THE IDEAL CANDIDATE Previous experience in a hospitality or customer service role is preferred. Excellent communication and interpersonal skills. Ability to work independently and handle multiple tasks efficiently. Strong problem-solving skills and attention to detail.

Flexibility to work overnight shifts, including weekends and holidays. Familiarity with hotel management software is a plus. High school diploma or equivalent required; additional education in hospitality management is a plus. As night concierge you will report to the Director of Rooms and be supported by the Night Supervisor. DESIRABLE A full UK clean Driving Licence - Minimum of 2 years driving experience - over the age of 30 years for insurance purposes.

Previous experience working as a hotel concierge

Experience of using Opera PMS Understanding AA standards of excellence;
Understanding 5
* Tourism NI standards; LOCATION Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ
. DEVELOP YOUR CAREER WITH US In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities. WORK WITH US

To apply please click on the APPLY NOW button below to forward an up to date CV

Skills:

Concierge A full UK Driving Licence; A minimum of one years recent experience Customer Care