Food & Beverage Supervisor

Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering luxury service? If so, we would welcome you to apply for the position of Food & Beverage Supervisor at the renowned Stormont Hotel Belfast
.

Supported by our management team, you will provide leadership to our Food & Beverage Assistants, ensuring the smooth day-to-day running of our busy restaurant and lounge. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have worked in a busy hospitality environment and be able to provide an exceptional standard of service.

You can expect to work 35 hours per week (excluding breaks), five shifts out of seven.

As a Supervisor you will have a flexible approach, as working patterns will include evenings and weekends as required.

This full-time position offers a salary of up to £26,390 per annum.

In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits, .

Hastings Hotels is an equal opportunities employer.

• To take responsibility for the effective supervision of employees, to ensure an efficient operation and delivery of Hastings product and service standards.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
• To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
• To ensure employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
• To ensure employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
• To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
• To ensure you and the team assist guests with any reasonable request for hotel services.
• To ensure you and the team respond to complaints and find the appropriate solution.
• To ensure the security of the pre‑mises and storage areas is maintained at all times.
• To ensure the fixtures and equipment are properly maintained and presented to Hastings standards.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
• To act as Duty Manager when required and respond to guest enquiries or escalates where appropriate.
• Any other duties as required by Management.