Guest Relations Manager

De Vere Wokefield Estate
set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club.

Benedict's Bar, The 1560 Restaurant, The View Restaurant, Burr & Co. coffee shop and a deli are some of our amazing food and beverage options at Wokefield Estate: there really is something for everyone.

Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station. We also offer subsidised travel to our colleagues who work at Wokefield Estate.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Would you like the opportunity to create unforgettable experiences for our Hotel guests?

Join our team as a Guest Relations Manager at De Vere Wokefield Estate in Mortimer, Reading.

As a Guest Relations Manager your mission is to welcome our guests and build genuine connections, shaping experiences to leave a lasting impression. Encouraging feedback from guests, you will investigate and respond to comments whether they be direct, via email or on-line and ensure that all feedback is shared with the relevant members of our team.

The role involves frequent liaison will all of the Hotel teams across different departments but mostly Reception, Concierge and Housekeeping in order to ensure a seamless guest experience is delivered. You’ll also act as the lobby host to meet and greet guests, answering any queries they may have and making them feel welcome right from the moment they arrive.

Knowing that you’ve played a key role in creating memorable moments for our guests makes this role very rewarding!

This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, Lates from 2pm-10.30pm and middle shifts from 9am – 17.30pm – to include weekends.

Your

Skills and Experience:

• You have a track record of delivering outstanding service ideally from within the hospitality industry
• You have excellent communication skills and are confidently able to make people feel welcome and build genuine connections with both guests and colleagues
• You are able to motivate others to deliver high standards of service and delegate effectively with an enthusiastic, professional and caring attitude
• You embrace technology with confidence and are proficient using IT software. Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.

If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Guest Relations Manager.

• £29,243 per year
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Varied shift patterns and contracts available to…