Assistant Reception Manager

Hand Picked Hotels

Location:

Newbridge, Scotland, EH28 8LX

Salary:
Starting at £16.00 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

We're looking for a passionate and guest-focused Assistant Reception Manager at Norton House Hotel & Spa, part of Hand Picked Hotels.

Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel & Spa combines classic Scottish charm with contemporary luxury. Our historic 19th-century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.

Whether you're welcoming guests, preparing incredible food, keeping our spaces pristine, or supporting behind the scenes, your role will help shape these memorable moments. You'll join a supportive, friendly team where your ideas are valued, your development is encouraged, and no two days are the same.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

At Norton House Hotel & Spa, it’s not just about delivering excellence to our guests, it’s about creating a workplace where people are proud to belong. If you’re motivated, enthusiastic, and ready to make a difference, we’d love to hear from you.

As Assistant Reception Manager you will support the day-to-day running of the Front Office department and help deliver an exceptional guest experience. Working closely with the Reception Manager, you'll lead by example, support and develop the reception team, and ensure service standards are consistently maintained.

You'll assist with overseeing daily operations, handling guest enquiries and resolving issues efficiently, while helping to create a positive and engaging team culture. Working collaboratively with other departments, you'll contribute to a smooth guest journey, maintain a safe and welcoming environment, and support the achievement of operational and commercial objectives, including maximising room upgrade revenue and driving add-on sales at reception.

As part of the role, you'll also undertake Duty Manager shifts, acting as a key point of contact for guests and colleagues across the hotel, making confident decisions and ensuring smooth operations when on duty.

Most importantly, you'll have a genuine passion for hospitality, excellent leadership skills, and a commitment to delivering outstanding service every day.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

• A competitive hourly rate of £16.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments &…