Guest Experience & Accommodations Lead
Listed on 2026-10-02
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Hospitality / Hotel / Catering
Customer Service Rep
Butlin's in Bognor Regis is seeking a Head of Accommodation & Guest Services to lead a key department responsible for guest experience, cleanliness, and guest services queries. You will drive CAFF focus, improve NPS, and manage both accommodations and public areas with a strong emphasis on staff development and on-site problem resolution.
You will set departmental goals, manage budgets, work with cross-functional teams, and ensure smooth guest arrivals and efficient complaint handling on-site.
This opportunity is for the Guest Experience & Accommodations Lead role at Butlin's.
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