Night Manager

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Night Manager at the exclusive Grand Central Hotel.

Supported by our inspiring General Manager, Jake McHugh, you will provide leadership to our Night team, ensuring the smooth management of reception. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have experience working nights and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. A typical shift pattern is 11pm to 7am.

The salary for this full time position starts from £30,250 per annum

Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.

1.To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.

2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

3.To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to profitable performance of the night duty function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.

4.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

5.To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.

6.To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.

7.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.

8.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

9.To ensure you and the team assist guests with any reasonable request for hotel services

10.To ensure you and the team respond to complaints and find the appropriate solution.

11.To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.

12.To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.

13.To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.

14.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and…