Night Supervisor Job Belfast area,Belfast City District Northern Ireland UK,Hospitality / Hotel / Catering

Location: Belfast City District

Ideally positioned on the banks of the River Lagan, Hilton Belfast offers a central and vibrant location, just moments from the city's top cultural landmarks, thriving nightlife, and key business districts.

Are you a nocturnal professional with a passion for exceptional hospitality? Hilton Belfast is looking for a dedicated Night Supervisor to lead our overnight operations, maintain guest satisfaction, and ensure our property remains safe, secure, and running smoothly while the city sleeps.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

Contract:

Full-Time, Permanent
Hours:

40 hours per week (Rotational Shift Pattern)
Worldwide employee discounts at Hilton Hotels through Go Hilton program;
Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
28 days holiday, including bank holidays, increasing yearly to 33 days;
Discounts across retail, restaurants, events and more through our benefits & rewards portal;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
Yearly complimentary Axiom Xcape stayover after one year of service;
A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Free meals while on shift;
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Supervisor
, you will assist with looking after the hotel at night and supervise the reception department in the absence of the manager.

You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Night Supervisor will include but are not limited to:

To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
To take pride and ownership of the smooth running and efficient organisation of the department in line with established procedures and standards;
To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
To work with all other departments in a suitably respectful, courteous and helpful manner;
To establish a courteous, helpful, and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity;
To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity;
To ensure correct hand-over procedure of day’s business with regard to cover and cashiering;
To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
Assist in the general running of the hotel at night and support other departments in setting up for the next day;
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
To…