BodyScape - Front of House Team Member

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Location: Body Scape, 117 Milltown Road

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone. Creating a friendly, relaxing and professional environment, you’ll provide exceptional and efficient customer service and as working as part of the Front office team you’ll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.

Hours: 16 per week

• Discounted hotel rates at six thousand hotels worldwide
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Communication and advice on Health and Wellbeing
• Free membership at Body Scape Health Club
• Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group
• Hotel Incentive Scheme

• Communicate positively with club members providing a positive outlook to work and fitness
• Show productivity and positivity in a pressurised environment
• Meet individual team targets on a daily, weekly and monthly basis
• Be well presented, professional and polite at all times.
• Promote the sales of fitness products and merchandise
• Support the membership team and contribute towards membership sales targets in club
• Ensure the cashing up procedures are followed and banking completed in line with company expectations.
• Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service
• Ensure the facility meets Health & Safety requirements.
• Promote benefits to members by showing them how to use it
• Manage problem swipes effectively.
• Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making tanoy announcements, and having 121 conversations to encourage participation.

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

• Team Work – work cooperatively and effectively with others
• Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues
• Commitment – “I do what I say”, commitment to do the best in everything I do
• Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
• Integrity – honest, respectful and accountable

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.…