Head Housekeeper

Ideally positioned on the banks of the River Lagan, Hilton Belfast offers a central and vibrant location, just moments from the city's top cultural landmarks, thriving nightlife, and key business districts.

At Hilton Belfast, a great guest experience starts with the details, a beautifully prepared room, exceptional standards of cleanliness and a team that takes pride in getting things right.

We are looking for an experienced and passionate Head Housekeeper to lead our Housekeeping team and play a key role in delivering the high standards our guests expect from Hilton.

This is an exciting opportunity for an established Head Housekeeper, or an experienced Deputy Head Housekeeper who is ready to take the next step in their career.

This is a permanent, full-time position, working 5 days out of 7.

As hospitality is a 24/7 operation, flexibility is essential. Your working pattern will be across Monday to Sunday and will include a mixture of day and evening shifts, weekends and Bank/Public Holidays, depending on the needs of the business.

• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As Head Housekeeper, you will take overall responsibility for the day-to‑day leadership and operation of the Housekeeping department. You will lead, motivate and develop your team while ensuring our bedrooms and public areas consistently meet Hilton's standards.

Working closely with the hotel's senior leadership and operational teams, you will ensure the department is well organised, appropriately resourced and focused on delivering an outstanding guest experience.

• Leading, motivating and developing the Housekeeping team to deliver consistently high standards.
• Ensuring bedrooms, public areas and back‑of‑house areas meet Hilton's cleanliness and presentation standards.
• Planning daily operations and deploying the team effectively according to occupancy and business requirements.
• Managing departmental rotas, productivity and labour costs.
• Recruiting, onboarding, training, coaching and developing team members.
• Carrying out regular room and public‑area inspections and addressing standards promptly.
• Managing performance, attendance and conduct effectively and fairly.
• Creating a positive working environment where team members feel valued, supported and accountable.
• Working collaboratively with Front Office, Maintenance and other departments to resolve guest and operational issues.
• Managing linen, amenities, equipment and departmental stock effectively.
• Ensuring compliance with Health & Safety, COSHH and all relevant hotel policies and procedures.
• Identifying opportunities to continuously improve standards, productivity and the overall guest experience.

• Have previous experience as a Head Housekeeper within a hotel environment OR a minimum of 3 years'…