IBIS Centre - Housekeeping Team Member

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Team Member – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Hours

20 hours per week

Availability

Must be available between the hours of 12pm-10pm

What we offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

• Health Care Cash Plan

• Diamond membership of Kingsbridge Hospital Group

• Enhanced Pension Scheme

• Enhanced Maternity Pay

• Enhanced Paternity Pay

• Cycle to work

• Recruit a friend scheme

• Employee Appreciation and Social Events

• Employee of the Month Award

• £20 for completion of FLOW training

• Increased Annual leave with service

• Discount at Bodyscape – Employee rate and family and friend rate

• Cyrospa discount rate at Bodyscape

• Communication and advice on Health and Wellbeing

• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

• Work for globally renowned Hotel Brands

• Reward Club Incentive Scheme

• Hotel Incentive scheme

Your day to day

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example

• Keep your supervisor updated on room service progress and alert them to any repairs needed

• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed

• Be organised - keep on top of supplies and amenities and always try to minimise waste

• Reunite items with owners – and log any lost and found property

• Look smart – wear your uniform and name badge with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

• Report, hand in, and/or log all lost and found items according to departmental procedures

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

• Assist with deep cleaning projects

• Assist turndown duties

• Assist with other duties as assigned

• Attend all relevant departmental / hotel / company training.

• Maintain both front of house and back of house areas

How do I deliver this?

“Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

Accor Hotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

• Make guests feel welcome

• Make guests feel heart-warmed

• Make guests feel incredible

• Make guests feel like they belong.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not…