Ibis Budget - Front Office Supervisor

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks and Discounts – access to perks and discounts on travels, shopping and much more

Your day to day:

• Assist the Front Office Manager in all aspects of their duties
• Assisting in managing the efficient operation of reception.
• Meeting Andras Hotels and Ibis Budget targets including, financial and quality targets, etc.
• Communicate objectives and budgets to the team, ensuring objectives are set and targets are met
• Measuring and communicating results at meetings
• Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to
• Maintain inter-departmental relationships to ensure seamless guest services
• Provide input for Front Office Department Meetings and deputise in cases of absence
• Support the Front Office Manager to ensure employee orientation, training and succession planning is carried out to standard
• Actively participate in training and development programs and maximise opportunities for self-development
• To assist the Front Office Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• Supporting the Front Office Team enabling them to meet all guest requirements effectively.
• Maintenance of guest information
• Maintenance of information about local events
• Responsible for group bookings
• Assisting Management with serious complaints

• Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines
• Demonstrate service attributes in accordance with industry expectations and company standards
• Familiarise yourself with the company values and model desired behaviours
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety

• Control the availability of rooms, rooms types, accuracy of room…