Operations Director - Hotels

Department: Operations
- Hotels

Employment Type: Full Time

Location: Remote / Field Based

Imagine a role where you can shape the future of hospitality.....

At Splendid Hospitality Group, we believe in creating extraordinary experiences, positively impacting lives and getting better every day. As our Operations Director, you’ll have the opportunity to make a real impact across our hotel portfolio, bringing people together, inspiring high performance and creating exceptional experiences for our guests.

Working closely with our Managing Director of Hotels, you’ll play a pivotal role in shaping operational strategy, driving commercial success and building a culture where our teams and hotels can thrive. Combining strategic thinking with a hands-on approach, you’ll champion innovation, continuous improvement and operational excellence across our portfolio.

This is a field-based role with regular travel across our hotel portfolio. You'll enjoy being visible in the business, building relationships with teams and stakeholders,
and supporting hotels to achieve exceptional operational and commercial performance.

You’ll play a pivotal role in shaping the success of our hotel portfolio, bringing together commercial thinking, operational expertise and inspiring leadership to ensure our hotels perform at their best. Here’s what you’ll be doing:

• Drive operational excellence - ensure every property delivers consistently high standards of service, compliance and efficiency, using clear KPIs, data-led decisions and continuous improvement to drive performance.
• Maximise commercial performance - own hotel business plans and budgets, driving profitability and productivity while challenging revenue and pricing strategies to maximise results and protect brand reputation.
• Build strong partnerships - develop trusted relationships across the business, understanding stakeholder priorities and bringing teams together to achieve shared goals.
• Maximise our assets - lead asset optimisation and capital planning initiatives, from space reconfiguration and outsourcing to CAPEX investment, ensuring plans align with brand standards and deliver long‑term value.
• Champion exceptional experiences - uphold brand standards and service excellence across the portfolio, working with hotel teams to identify opportunities for improvement and deliver meaningful action plans.
• Develop high-performing teams - identify and nurture talent, strengthen leadership capability and succession planning, and foster a culture of accountability, inclusion and continuous development.
• Support growth and new openings - lead operational readiness for new hotel openings, ensuring each is set up for success, and partner with Business Development to assess opportunities for future growth.
• Protect our people and business - oversee governance, risk management and compliance, ensuring legal, regulatory and internal standards are met and our hotels are prepared for audits.
• Challenge the status quo - champion innovation, embrace technology and share best practice to streamline operations, improve the guest experience and enhance productivity across our portfolio.

You're a commercially minded hospitality leader who combines strategic vision with the ability to turn plans into action. You inspire teams, build trusted relationships and deliver exceptional results across a multi-property environment.

You'll bring:

• Strategic leadership - 10+ years' experience in senior hospitality leadership roles, with the ability to set direction, influence at executive level and translate business priorities into meaningful action.
• Commercial acumen - a strong understanding of hotel performance,…